itel
Open Positions (3)
Customer Service Representatives - Field Services
itel
Receive inbound contacts (calls, chats, and emails), and/or place outbound contacts, depending on the Line of Business Accurately enter customer information into the clients’ systems Conduct a customer needs assessment with respect to the clients' defined processes and procedures and issue resolution based on that assessment Make follow-up contacts, as necessary Provide other support to customers and CSRs of the client, as necessary. Each CSR shall use call guidelines provided by the client, and the client’s billing and collection system, online reference tools, and other applications as designated by the client.
Customer Service Specialist - Car Rental
itel
This role will be a liaison between our company and its current and potential worldwide customers with the purpose of retaining and growing specialty customer business. Responsible to research, resolve and respond to customers regarding their pre, during and post car rental experience. Takes ownership for effectively resolving issues, complaints and inquiries from our high profile/valued corporate and other customers etc. Strives to keep customer satisfaction at the core of every decision and behavior to foster customer loyalty.
Sales Representatives (Montego Bay)
itel
The Consumer Specialist is a hybrid, cross-trained, multi-skilled agent. This person is capable of handling first level escalated Retention, Sales and Customer Care calls for residential customers. The Consumer Specialist’s primary responsibility is to protect existing revenue by retaining customers that are calling to disconnect their service, or are at risk of leaving, due to service failures, competitive offers and billing issues. The Consumer Specialist must continually demonstrate strong sales skills in the areas of negotiation, save techniques, and interpersonal communication & problem-solving skills, which will maintain long term customer relations with the existing customer base while reducing churn and increasing revenue.