Optimum
Open Positions (6)
Manager Talent Acquisition
Optimum
This individual will oversee all TA programs/projects to ensure recruiting processes are aligned with Legal, Business Controls, and Corporate Guidelines. This also includes ensuring these processes align with and support the policies and programs of the greater HR organization.
Recruiter
Optimum
We are seeking a motivated and experienced Recruiter to join our dynamic HR team. As a Recruiter, you will be responsible for sourcing, attracting, and hiring top talent across various roles within our organization. This role requires a strategic mindset, exceptional communication skills, and a deep understanding of recruitment processes.
Manager HR Business Partner
Optimum
In the HR Business Partner role, you will provide a full range of HR services to dynamic and innovative business areas. You will navigate in a multifaceted environment that requires an ability to quickly shift between strategic and operational support to the business.
Service Desk Analyst
Optimum
Responsible for providing single point of contact to AlticeUSA’s internal customers. Analyst will provide primary activity queue support by resolving a user’s problem or service requests via the phone, sent in via E-mail, Self Service requests or via Live Chat. They will also coordinate with other IT support groups (if necessary) to resolve the request. The Analyst will track, monitor, escalate and train customers efficiently and with quality. The goal is to meet or exceed the customer’s level of expectation with technical support and requests for service.
Business Technical Analyst
Optimum
The Business Technical Analyst is the go-to resource for providing multi-level support for the Contact Centers, addressing concerns raised via chats, emails, and phone that may have impact to the business operations. Their primary focus will be to ensure the highest level of IT stability for Contact Center functionality by analyzing data, identifying trends, and performing root cause analysis. They will collaborate with various business groups, manage outages and tickets, and serves as the key technical liaison with our business partners to deliver IT requirements that align with our business' needs. The Analyst will also conduct knowledge transfer sessions to other teams, keeping them updated on process enhancements and troubleshooting techniques.
Virtualized Customer Service Representative
Optimum
As a dynamic and customer-focused professional who will interact with customers to provide information in response to inquiries about all aspects of the services provided by our client to their customer. In this role you will also address concerns and seek resolution including the resolution of complaints. As a valued member of our organization, we ask that you demonstrate excellent communication abilities and data entry skills and be able to remain calm when customers demonstrate frustration.