Passport, Immigration and Citizenship Agency (PICA)
Open Positions (2)
Customer Service and Operations Manager (Level 7)
Passport, Immigration and Citizenship Agency (PICA)
The Customer Service and Operations Manager at the Passport Immigration and Citizenship Agency is responsible for optimizing processes and enhancing operational performance that will drive the expansion and efficient delivery of Passport and Citizenship related services across all locations. He/she has management authority for the branch operations and is responsible for motivating, coaching and empowering staff to achieve branch targets and enhance client experience.
Monitoring & Evaluation Manager (Level 7)
Passport, Immigration and Citizenship Agency (PICA)
Under the general supervision of the Director, Customer Service, the Monitoring and Evaluation (M&E) Manager is responsible for the coordination and implementation of the Customer Service Monitoring and Evaluation Programme. Primarily, the M&E Manager, will be responsible for monitoring and evaluating the value chain elements of: Service & Operational Planning, Service Awareness, Service Standard, Service Delivery Operations as well as general Customer Service Satisfaction.