Quality Assurance Supervisor

Summary

To build and maintain a culture of quality and safety standards at CB’s Distribution Centre (Freetown). The Quality Supervisor for the cold storage warehouse plays a critical role in ensuring that all CB Foods’ chilled and frozen products are stored and maintained, upholding industry standards and regulations.

Responsibilities

• Quality Control Management:

  • • Develop, implement, and continually review quality control procedures to ensure the integrity of all chilled and frozen chicken and pork products.
  • • Conduct regular inspections of incoming and outgoing products to ensure compliance with specifications, hygiene standards, and regulatory requirements.
  • • Monitor temperature, humidity, and storage conditions to prevent product deterioration and maintain product quality.

• Team Leadership:

  • • Supervise and lead a team of quality technicians and attendants, ensuring their proper training, performance, and adherence to quality protocols.
  • • Assign tasks, set objectives, and provide guidance to maintain an efficient and motivated quality control team.

• Documentation and Reporting:

  • • Maintain accurate records of quality control activities, including inspection results, corrective actions, and compliance reports which are to be shared daily + weekly with Distribution Manager and QMS manager.
  • • Generate and analyze quality performance metrics, identifying trends and areas for improvement.

• Process Improvement:

  • • Continuously evaluate existing quality control processes and identify opportunities for enhancement.
  • • Collaborate with cross-functional teams, particularly Sales + Distribution, to implement process improvements that optimize efficiency, reduce waste, and enhance product quality.

• Regulatory Compliance:

  • • Stay up-to-date with relevant industry regulations, guidelines, and standards related to frozen food storage and handling.
  • • Ensure that the warehouse operations comply with all food safety and sanitation regulations, such as SQF, HACCP and GMP guidelines.

• Supplier and Customer Communication:

  • • Coordinate with internal stakeholders to address quality concerns, discrepancies, or non-compliance issues related to incoming and outgoing products.
  • • Provide requisite information to resolve and close out customer complaints with all relevant parties, including but not limited to, Sales, Customer Care and other Quality members.

• Crisis Management:

  • • Act swiftly and effectively to manage product recalls or quality emergencies, working closely with relevant departments to contain and resolve issues.

• Training and Development:

  • • Provide training and to ensure that “Quality is Everyone’s Business”, to all employees at the facility.
  • • Coordinate with People + Culture and Quality Team to conduct regular training sessions to reinforce best practices and enhance the skills of the Freetown Distribution teams.

Qualifications

• • Bachelor’s degree in natural sciences/ Associate degree in Agriculture or equivalent qualification
• • Completion of training in various Quality Management Systems including but not limited to ISO, HACCP, SQF, GMP
• • Supervisory experience and certification
• • Strong knowledge of QMS processes and procedures in food and agriculture
• • An effective communicator with the ability to prepare and present data and reports
• • Strong analytical skills
• • Microsoft Office

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