Shelter Manager (GMG/AM 4)

Summary

Under the direct supervision of the Inspector of the Poor, the Shelter Manager ensures the efficient and effective operation of a shelter facility (including night shelters, drop-in centers, and transitional housing for the homeless) by overseeing daily operations, maintaining a safe environment, and ensuring adherence to health, safety, and policy standards. The Shelter Manager also plays a key role in managing resources, supervising support staff, and liaising with external partners to provide comprehensive services to shelter residents. 💰 salary range $2,803,771 - $3,678,791 JMD per annum

Responsibilities

• Key Outputs:

  • • Order and cleanliness maintained within the facility.
  • • Meals and essential services provided on schedule.
  • • Accurate records of shelter residents and activities.
  • • Compliance with health, safety, and operational standards.
  • • Regular inspections and maintenance reports completed.
  • • Partnerships with external agencies for enhanced services.
  • • Comprehensive reports on shelter operations prepared for the Inspector of the Poor.

• Technical/Professional:

  • • Manage shelter operations, ensuring a welcoming, secure, and clean environment for all residents.
  • • Conduct intake and orientation for new residents, maintaining records of each individual's information in accordance with privacy standards.
  • • Oversee the provision of daily necessities such as meals, personal hygiene items, and sleeping arrangements.
  • • Maintain a schedule for regular cleaning, sanitation, and general upkeep of the facility, supervising the work of support staff.
  • • Identify facility maintenance needs and liaise with the Inspector of the Poor for timely repairs.
  • • Enforce shelter rules and policies, managing resident behavior, and addressing disturbances in collaboration with security personnel.
  • • Monitor inventory and request supplies to ensure continuous provision of meals, hygiene products, and other necessary items.
  • • Liaise with health and social service providers to support residents with specific needs, including coordinating healthcare visits when necessary.
  • • Supervise staff and volunteers to ensure consistent service delivery and adherence to safety protocols.
  • • Prepare and maintain comprehensive records on resident interactions, incidents, and services provided, ensuring data is accurately documented and stored.
  • • Lead emergency response initiatives, including safety drills and coordinating with local emergency services as needed.
  • • Conduct regular evaluations of shelter operations, making recommendations for improvement and reporting to the Inspector of the Poor.
  • • Attend team meetings and participate in planning sessions to improve shelter services.
  • • Maintain communication with the Inspector of the Poor, providing updates on shelter status, resident needs, and staff performance.
  • • Assist in preparing reports on shelter operations, including data on resident turnover, incidents, and inventory needs.
  • • Contribute information and insights for the annual budget development process, ensuring resources align with shelter needs.
  • • Conform to the rules, regulations, and guidance of the local authority in ensuring the mission of the shelter is achieved.

• Human Resource:

  • • Supervise, motivate, and provide guidance to shelter staff.
  • • Conduct staff briefings and participate in performance evaluations, identifying development needs and providing opportunities for professional development.
  • • Model appropriate behavior and interpersonal skills, fostering a supportive environment for both staff and residents.

• Other Duties:

  • • Performs other related duties that may be assigned from time to time.

• Performance Standards:

  • • Shelters maintained according to health and safety standards, with a clean, organized, and secure environment.
  • • Meals and essential services provided on schedule, with adequate supplies maintained.
  • • Shelter rules enforced consistently, ensuring a respectful and orderly environment.
  • • Accurate and timely reporting on shelter activities, resident status, and incidents.
  • • Effective collaboration with external agencies to enhance resident support and services.
  • • Staff supervision and performance managed to ensure service delivery aligns with shelter goals.

• Authority:

  • • Recommend procedural or operational changes.
  • • Enforce shelter rules, ensuring a safe and respectful environment.
  • • Initiate maintenance requests and order supplies for shelter operations.
  • • Call upon local emergency services in response to incidents or security concerns.

Required Skills

• Core Skills:

  • • Confident interpersonal skills and professional demeanor.
  • • Effective people management, especially in handling challenging behavior.
  • • Initiative to enhance shelter operations and service delivery.
  • • Problem-solving skills and decisive action.
  • • Crisis management abilities.
  • • Professionalism.
  • • Integrity.
  • • Effective oral and written communication.
  • • Teamwork and cooperation.
  • • Empathy.
  • • Decisiveness.

• Technical Skills:

  • • Knowledge of shelter management.
  • • Knowledge of facilities management.
  • • Knowledge of inventory management.
  • • Knowledge of health, safety, and hygiene protocols.
  • • First aid knowledge and the ability to identify emergencies.
  • • Experience with diverse populations, including those in need of mental health support, with empathy and patience.
  • • Computer skills for data management and reporting, with capability for manual handling as required.

Qualifications

• • Associate Degree or Diploma in General Administration, Social Services, or a related field.
• • Three (3) years of experience working in shelter management, social services, or a similar field.
• • Training in facilities management would be an asset.
• • Training in First Aid would be an asset.

Additional Information and Instructions

• Special Conditions Associated with the Job:

  • • Exposure to a dynamic environment, with residents potentially exhibiting challenging behaviors.
  • • Availability to work nights, weekends, and public holidays, based on shelter needs.
  • • Ability to remain calm under pressure, with heightened awareness of potential safety issues.

Submission Deadline: Applications must be submitted no later than 11th April, 2025. Where to Submit: Secretary Local Government Services Office of the Services Commissions Ministry of Finance and the Public Service Complex 2nd Floor, G Block 30 National Heroes Circle Kingston 4 Note: Only short-listed applicants will be contacted.

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