Supervisor, Spa

Summary

As a Supervisor, Spa, you will be responsible for for overseeing the daily operations of the spa, ensuring that all services are provided to the highest standards, and maintaining a clean and welcoming environment for our clients. . Your role is crucial for the success and satisfaction of guests, ensuring that they have a memorable experience at our facilities.

Responsibilities

• • Oversee daily operations of the spa.
• • Coordinate and collaborate with department heads and other team members to ensure smooth operations and high-quality experiences for guests.
• • Manage the scheduling, assignment, and evaluation of Spa Associates.
• • Monitor and maintain facility equipment, ensuring its proper operation and appearance.
• • Listen and respond to guests' feedback, addressing any concerns or suggestions for improvement.
• • Ensure compliance with company policies, local laws, and safety regulations.
• • Manage inventory and order supplies as needed.
• • Conduct regular staff meetings to communicate updates and address concerns.
• • Stay updated on industry trends and best practices, applying this knowledge to the improvement of our spa offerings.
• • Complete additional tasks or responsibilities as assigned.

Required Skills

• • Business Expertise
• • Championing Guest Needs
• • Developing Self
• • Impact
• • Interpersonal Skills
• • Job Functional Knowledge
• • Leadership
• • Problem Solving
• • Teamwork and Collaboration
• • Accountability

Qualifications

• Education:

  • • High School Degree or equivalent is preferred.
  • • Combination of education and experience will be considered.

• Certifications:

  • • Certifications may be required or preferred.

• Work Experience:

  • • Requires expertise in a variety of work processes through a combination of job-related training and considerable on-the-job experience
  • • Typically acts as a lead, coordinating the work of others but not a supervisor
  • • Works autonomously within established procedures and practices
  • • Has 4 to 5 years of work experience

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