Business Support Associate

Summary

To support to the Operations Department with administrative tasks essential for maintaining the efficiency of the Company's network.

Responsibilities

• • Maintain records of correspondences, advisories, and bulletins relating to operational policies, procedures, and guidelines.
• • Prepare all relevant contracts.
• • Monitor and ensure the recovery sums owed to the company within the network.
• • Maintain and update register of all Lease Agreements for GKMS owned locations.
• • Support the Customer Service Centre and Digital Team with all operations related queries.
• • Daily handling of queries/complaints from Agent Network locations.
• • Prepare invoices and purchase orders and ensure timely payments to suppliers.
• • Conduct periodic assessment of the network to meet relevant satisfaction scores.
• • Work with cross functional project teams as necessary
• • Liaise with the relevant departments to set up new stakeholders’ locations, expand product/service offerings, and implement any new technology according to expansion objectives of the business.

Required Skills

• • Excellent oral and written communicator with exceptional interpersonal skills
• • High level of confidentiality & integrity
• • Very customer-centric
• • Able to work on own initiative
• • Advanced knowledge of Microsoft Office Suite

Qualifications

• • Bachelor's Degree in Business Administration or related discipline
• • A minimum of two (2) years working experience in a financial service organization

Additional Information and Instructions

Qualified applicants are invited to submit applications no later than 10/03/2025

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