Customer Support - English

Summary

ModSquad has partnered with multiple top tier brands/clients across the globe and we need the best of the best in Technical Customer Support! Do you have a Game Dev or Coding background? Do you enjoy work-from-home and flexible schedules? ModSquad is seeking Mod Contractors to join our network! If you want the chance to work gigs on the coolest of client projects... then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that's where we come in. Our Mods bring super skills, a positive attitude and great vibe to project work everyday. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client's product or services. Project gigs available now and more are on the horizon. This is a great opportunity for a gaming technical wizard to be involved in a long-term, competitive-rate project. Candidates who are willing to dedicate more hours to this project will be prioritized (30-40 hours per week). The successful candidate will be given a thorough orientation and several weeks of project shadowing will be provided at full pay (both the orientation and shadowing). Please see system specs listed below, you must meet those min requirements. Hours (all times Pacific): 1pm-6am PST (8 hours on weekends) Hourly Pay Rate: To be discussed in the interview phase Commitment: 20 hours per week 90 days Language: English

Qualifications

• • Available for at least 20 hours per week (8 of these hours are weekend mandatory)
• • We need people to target AFTER 11am PST start time (primarily late nights and weekends)
• • Very strong attention to detail
• • Looking for those who have robust knowledge of Unreal Engine specifically; game development is a strong bonus
• • Coding knowledge and experience with these languages or similar: C++, Java, Python, C#)
• • QA experience
• • Customer support experience
• • Salesforce experience (or other CRMs)
• • English fluency required (language test will be required)
• • Any game developer history or asset creation is a plus

Additional Information and Instructions

Computer Specs Requirements: i7 Quad Core 3.0 GHz or higher 32 GB RAM Nvidia 2080 or higher (or equivalent) 500 GB+ Hard Drive Space Dual Monitors – Highly Recommended Internet speed of at least 100 down and upload 20 minimum (more suggested) Stable Power Connection ***IMPORTANT***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview! Please note: A Chromebook is not sufficient for ModSquad projects.

About ModSquad

ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.

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