Customer Sales Representative

Summary

As a Customer Sales Associate, you’ll have the opportunity to work in a collaborative and engaging environment with a shared goal: to make a positive impact on people’s day! We’ll provide comprehensive training, enabling you to become an expert in your field and confidently deliver an exceptional customer experience.

Benefits

• • Competitive wages and overtime opportunities
• • Paid Training
• • Multiple ways to maximize your income. Sales Professionals earn uncapped commission.
• • Sales Professionals can also earn additional incentives (TVs, trips, cash bonuses, etc.) for excellent sales performance or quality achievements.
• • Insurance – Medical, Dental, Vision disability and Life Insurance
• • Refer-A-Friend bonuses
• • Time off – paid vacation
• • Career advancement in a fast growing organization
• • People focused environment where you’ll make lifetime connections and friendships.

Responsibilities

• • Communicate with customers through inbound calls. You’ll sell, upsell, and cross-sell, identifying the unique needs of each customer. Deliver maximum value when selling products and services such as Cable TV, Satellite TV, Internet, Phone, and more.
• • Identify customer needs through active listening, providing answers, and recommending products based on individual requirements.
• • No customer prospecting. No outbound calling. We do that for you! Sales Professionals receive 20-40 inbound customer prospects per day in a fast-paced, call center environment. Your goal is to close the sale in just one call by using a consultative and customer-focused approach. The goal is to convert (close a sale) on 30-40% of your calls.
• • Utilize multiple computer systems to research products, services, common problems, and solutions.
• • Document customer needs, interactions, and outcomes in the appropriate tool or system, including creating additional requests if issues cannot be resolved in real-time.
• • Create a “WOW” factor in every interaction through exceptional communication skills, ownership of the interaction, and efficient service delivery.
• • Participate in regular 1 to 1 coaching sessions with your supervisor to ensure adherence to key performance indicators.

Desired Traits and Characteristics

So what really makes a great Customer Care Representative? Think of yourself as a product expert and problem solver that provides a consultative approach to issue resolution. If you’re compassionate, energetic, bold and want to work in a customer centric role with an amazing opportunity to make an impact on people’s lives, you’ll love this opportunity!

Qualifications

• • You’re at least 18 years of age
• • CXC/CAPE, at least 5 subjects including English A and Mathematics
• • You must be able to work In Portmore and/or Kingston
• • You can work between the hours of [7 AM and 12 AM EST], but have flexibility as business needs may change
• • You have at least 6 months of Sales/Customer Service experience, 6 months BPO/Call Center experience and you understand the value of coaching / feedback
• • You have experience troubleshooting issues and understand the importance of owning the resolution for the customer
• • Demonstrate a caring, supportive, and friendly nature in every interaction with the upmost confidence and urgency
• • You’re computer savvy, comfortable sitting at a desk and working with multiple monitors
• • You’re results oriented and comfortable providing customers with recommendations and solutions
• • You have excellent English communication skills, both oral and written
• • Must be able to pass a pre-employment drug screen and background check.

Additional Information and Instructions

• • HGS is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you have any restrictions that need to be accommodated, please advise during the application process. All information regarding accommodations will be kept confidential.
• • Candidates will be required to pass pre-employment tests and an interview, which may include Artificial Intelligence assessments.

Join us at HGS and become part of a team dedicated to making a difference while enjoying a rewarding career!

About HGS

HGS is a leading global Business Process Outsourcing (BPO) service provider, with a presence spanning four continents. As we continue to expand our contact center business in Jamaica, we invite you to become an integral part of our technology team. Our technology support personnel are crucial to the sustainability and continued growth of our operations.

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