Monitoring & Customer Service Officer

Summary

The Monitoring & Customer Officer has primary responsibility for processing and investigating complaints and queries from members of the public and other stakeholders. 💰 Salary Range: $2,190,302 - $2,945,713 JMD p.a.

Responsibilities

• • Receive and document complaints and queries from members of the public and other stakeholders.
• • Investigate content standards complaints.
• • Investigate complaints concerning subscriber television and broadcast services.
• • Preparation of content standards briefs.
• • Preparation of notices of breach.
• • Preparation of monthly monitoring and investigation reports.
• • Assist with preparation of end-of-year department report.

Required Skills

• • Strong communication skills (oral and written).
• • Excellent customer service and interpersonal skills.
• • Proficiency in Microsoft Office applications.
• • Analytical/critical thinking skills.
• • Be highly confidential, professional, mature, and capable of relating appropriately to individuals of various social backgrounds.
• • Excellent time-management skills.
• • Conversant with broadcasting regulations.

Qualifications

• • Associate Degree from a recognised tertiary institution
• • Two (2) or more years’ work experience in a customer service or communications environment would be an asset.

Additional Information and Instructions

Résumé and application letter should be sent by email no later than Monday, April 28, 2025 to hr@broadcom.org addressed to: Director, HR Mgmt. & Administration Broadcasting Commission 9 Central Avenue Kingston 10 WE WISH TO THANK ALL APPLICANTS FOR THEIR INTEREST HOWEVER, ONLY SHORT-LISTED CANDIDATES WILL BE CONTACTED FOR INTERVIEWS.

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