Customer Care Representative

Summary

This position is accountable for enhancing the customer experience through providing timely, helpful and professional assistance to customers who contact us.

Benefits

• • Competitive salaries
• • Employee Recognition program
• • Career advancement opportunities
• • Health Insurance
• • Employee referral program
• • Lunch Subsidy

Responsibilities

We contact businesses to discuss the unpaid amounts. The responsibilities include:

• • Canceling and re-billing corrections.
• • Completing move in and move out field activities in the Customer Care and Billing (CCB) system.
• • Responding to telephone service requests in a fast-paced environment on a queue; incoming calls
• • Electronic customer inquiries; Processing forms, applications and customer service requests emails
• • Setting up & maintaining customer accounts including various billing /payment programs.
• • Researching, analyzing and providing resolution to customer billing complaints.
• • Scheduling customer payment arrangements
• • Recording and tracking detailed customer interactions and transactions.

Qualifications

• • Must have previous call centre experience in an inbound call centre environment and/or experience with direct customer interaction in a service-oriented environment.
• • Minimum high school diploma or equivalent experience / training.
• • Multi-lingual skills and previous experience in the utilities industry a definite asset.
• • Strong inter-personal skills and ability to work well in a fast paced team environment;
• • Clear and effective communication skills (in English -both oral & written with excellence in spelling and grammar)
• • Strong analytical / problem solving skills.
• • Ability to remain calm and professional in stressful situations.
• • Good keyboarding skills with experience with both Word and Excel software.
• • Experience working in multiple systems
• • Working knowledge in CCB Oracle system, Genesys cloud system and SharePoint is a definite asset
• • Ability to adapt to a changing environment.
• • Strong organizational and prioritization skills.

Additional Information and Instructions

🔗 Requirements for Applicants: ✅ Must be 18 years or older ✅ Possess a valid Government-issued photo ID, TRN, and NIS ✅ Be prepared to provide a police record ✅ Pass an employment background check

About ContactPoint360

Welcome to ContactPoint 360, the world’s fastest-growing global BPO. At our roots, we are a Canadian privately-owned family company where entrepreneurial spirit and cherished family values come together. With 8 years of remarkable growth, our team has expanded to over 3500+ passionate and successful individuals across Canada, the US, Colombia, Mexico, Jamaica, India, Greece and the Philippines. Our achievements are grounded in an award-winning culture that fosters innovation and empowers every team member, earning us global recognition as a certified Great Place to Work. At ContactPoint 360 Inc., we deeply understand the meaning of family and values. As a family-owned company, we cherish a sense of unity and support that extends beyond the workplace. Our commitment to hiring the best talent is driven by our belief in the importance of family-like bonds within the organization. We empower forward-thinkers and value our team. Together, we enhance interactions, build strong connections, and constantly innovate to deliver exceptional people and customer experiences, putting the human experience first.

Share This Job