Customer Service Associate

Summary

Are you ready to take your career to the next level? Fusion BPO Services is on the lookout for passionate Customer Service Associates to join our dynamic team in Kingston, Jamaica. As a key player in our mission to deliver outstanding customer experience, you will be the voice of our brand, helping customers navigate their inquiries with professionalism and empathy. If you are eager to make a real impact and explore exciting jobs in Jamaica—particularly jobs in Kingston, Jamaica—this is the perfect opportunity for you!

Responsibilities

• • Accept incoming phone calls from customers.
• • Make outbound calls to follow up on claims and provide updates.
• • Understand and apply business rule requirements effectively.
• • Review contracts and ensure customer understanding.
• • Deliver exceptional customer service to enhance customer satisfaction.

Qualifications

• • Planning/Organizing: Ability to prioritize and plan work activities efficiently.
• • Interpersonal Skills: Maintain confidentiality and remain open to others’ ideas, showing a willingness to try new things.
• • Oral Communication: Speak clearly and persuasively in various situations; demonstrate group presentation skills.
• • Written Communication: Edit work for spelling and grammar, present numerical data effectively, and interpret written information accurately.
• • Minimum of 5 CXC subjects, including Math and English.
• • One (1) year of experience in a similar role.
• • Ability to work flexible hours, including weekends.

Additional Information and Instructions

🌐 Working Conditions: 🏢 Standard BPO (Business Process Outsourcing) environment 📄 Application Requirements: Please bring both the original and a copy of the following documents to your interview: 📜 Resume 🆔 ID 💳 TRN (Taxpayer Registration Number) 🛡️ NIS (National Insurance Scheme) 📝 Birth Certificate 🎓 Qualifications

About Fusion CX

Elevate your career with Fusion CX, where passion meets purpose. Join our team and become part of a culture that values integrity, teamwork, and excellence. You will be able to learn and develop with a global leader in customer service and a diverse team working for a renowned BFSI client as an English-speaking Customer Service Associate. With opportunities for advancement and a supportive leadership team, you will have the resources to succeed and grow. If you are in search of BFSI customer service associate jobs in Jamaica or seeking collection agent roles to elevate your career, join us as an English-speaking Customer Service Associate for the BFSI sector and be part of a transformational journey.

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