Client Service Associate

Summary

Deliver superior service and experience with every interaction with the company’s clients consistent with the objectives of the division. Provide prompt and accurate information, process transactions, receive and distribute incoming mails/ documentation.

Responsibilities

• • Review invoices and submit for approval.
• • Liaise with bearers of administrative assistant to ensure distribution of mail/ documentation received.
• • Accurately process cambio transactions received from trader.
• • Accurately input cambio entries into accounting software when received from Treasury Officer.
• • Email commission statements to sub-agent.
• • Distribute email commission statements to mailing list provided by the remittance team.
• • Log incoming remittance forms received from Courier.
• • Arrange for the shipment of boxes to storage after being packed by Remittance or Cambio Operations.
• • Greet clients and bearers whilst monitoring flow of clients.
• • Contact clients or sub-agent network to collect any data required.
• • Perform any other duties assigned from time to time.

Required Skills

• • Ability to communicate effectively.
• • Excellent human relations skills.
• • Ability to produce reports.
• • Sound knowledge of computer software packages including word processing and spreadsheet applications.
• • Excellent attitude to client service and teamwork.

Qualifications

• • Diploma or associate degree in Business Studies, Management Studies related discipline from a recognized Institution.
• • At least two (2) years overall working experience.

Additional Information and Instructions

If this role is of interest to you, kindly submit an application via Sagicor's career portal no later than February 14, 2025. While we appreciate all applications, only shortlisted candidates will be contacted.

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