Client Success Specialist

Summary

This role is responsible for maintaining strong relationships with existing clients, ensuring high customer satisfaction, and maximizing client retention. Beside a solid base salary, this position is structured with a commission and bonus plan to attract the best of the best. This position reports to the VP of Sales with responsibility for client retention and sales to small and medium market levels. ModSquad is a global leader in the remote workforce model, so we are positioned for success in today’s new world. We support top global brands such as Starz, National Geographic, DFW Airport and Wounded Warrior Project to small business and start-up organizations. If this is your DNA, apply now! Hours: Standard business hours; more as needed

Responsibilities

• • Manage a large book of small to medium business
• • Develop and maintain business relationships and serve as a trusted business consultant to senior decision-makers
• • Assume a lead role in managing customer negotiations for upsell and renewal opportunities
• • Develop relationships with key strategic partners

Required Skills

• • Ability to manage, close, and grow multiple deals each month
• • Excellent consultative selling skills
• • Concise communication skills
• • Experience working with Salesforce.com, Zoom, Slack, Google Docs and similar online/mobile apps
• • Strong Excel formula skills for revenue and cost modeling are a requirement
• • Hands-on knowledge of the top social and messaging platforms, and customer-service toolsets, and their role in engaging today’s digital customer
• • A flexible work schedule allowing regular interactions with customers and ModSquad teammates in time zones around the world
• • Ability to juggle multiple priorities

Qualifications

• • University degree in business, marketing, technology, or related field
• • 5+ years of consultative or value-add sales experience, with a background in closing recurring services such as customer support, moderation, community management, and social media management

Additional Information and Instructions

***PRO TIP***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview! Please note: A Chromebook is not sufficient for ModSquad projects.

About ModSquad

ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.

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