Butler Manager

Summary

As a Butler Manager, you will be responsible for planning, directing, and coordinating the activities of the organization to ensure smooth operations and satisfactory experiences for guests. This role requires sound decision-making skills, excellent resource management, and a strong commitment to organizational plans and goals.

Responsibilities

• • Oversee daily operations of the lodging department, ensuring that all guest needs are met and complaints are addressed in a timely manner.
• • Develop and implement department policies, procedures, and standards to maintain and improve guest satisfaction.
• • Collaborate with other departments to ensure seamless coordination and service delivery.
• • Evaluate performance of team members, providing guidance, coaching, and training as needed to improve their skills and ensure guest satisfaction.
• • Monitor and control expenses, identifying opportunities to optimize financial performance and resource utilization.
• • Coordinate with external vendors and partners as necessary to maintain quality accommodations and services.
• • Maintain up-to-date knowledge of industry trends and best practices, incorporating them into departmental operations as appropriate.
• • Ensure compliance with applicable laws, regulations, and company policies.
• • Complete additional tasks or responsibilities as assigned.

Desired Traits and Characteristics

• • Teamwork and Collaboration
• • Action Management
• • Business Expertise
• • Championing Guest Needs
• • Impact
• • Innovation
• • Interpersonal Skills
• • Job Functional Knowledge
• • Leadership
• • Problem Solving
• • Talent Development

Qualifications

• Education:

  • • Associate's Degree or Bachelor's Degree in a related field is preferred.
  • • Equivalent combination of education and experience will be considered.

• Certifications:

  • • Certified Hotel Administrator (CHA)
  • • Certified Hospitality Supervisor (CHS)
  • • Additional certifications may be required or preferred

• Work Experience:

  • • Manages service, support, or professional associates and/or supervisors
  • • Adapts departmental plans and priorities to address resource and operational challenges
  • • Decisions guided by policy, resources and business plan
  • • Receives moderate guidance
  • • Has 5 to 7 years of work experience
  • • Has at least 3 years of management experience

Additional Information and Instructions

Additional certifications may be required or preferred

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