Claims Associate

Summary

Provide guidance to clients, process reported incidents/accidents and negotiate the best claim settlements on behalf of clients.

Responsibilities

• • Record verbal and written incident/claim reports from and on behalf of clients within the stipulated timelines.
• • Evaluate clients' portfolios to determine appropriate coverage for filing claims.
• • Provide guidance to customers in the reporting and preparation of claims, including the completion of Claim Forms, where necessary.
• • Observe the weekly follow-up system and maintain the client contact within the targeted timelines.
• • Ensure claims updates on the system are current.
• • Negotiate claims settlements with Insurers and Clients.
• • Prepare claims experience reports for clients and attend review meetings with the Claims Unit Leader.

Required Skills

• • Working knowledge of Motor, Property, Liability and Personal Accident classes of general insurance.
• • Good negotiation and problem solving skills.
• • The ability to work on own initiative.
• • The ability to communicate effectively, both orally and in writing.
• • Excellent organizational skills.
• • The ability to facilitate team concept and foster team effort.
• • Good time management skills.
• • Must be able to handle multiple priorities.

Qualifications

• • At least two (2) years experience working in the General Insurance Industry in Claims.
• • Diploma in Insurance Studies.

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