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Customer Experience Lead
Summary
We pride ourselves on our customer-centric approach and are looking for a passionate and analytical Customer Experience Lead to join our team. If you’re driven by improving customer satisfaction, leading teams, and leveraging data to drive impactful changes, this is the role for you! NOTE: This is a one (1) year contract.
Responsibilities
The Customer Care Officer will be primarily responsible for:
- • Team Leadership & Support
- • Quality Assurance
- • Customer Experience Analysis
- • Process Improvement
- • Customer Advocacy
Desired Traits and Characteristics
- • Outgoing, pleasant and energetic
- • Enjoys dealing with people
Required Skills
- • Analytical Skills
- • Communication
- • Technical Proficiency
- • Problem-Solving
- • Customer-Centric
Qualifications
Experience:
- • At least 2+ years experience working in a call center, preferably in the BPO industry, with at least 1 year in a supervisory or team lead role. This requirement is MANDATORY. We ask that you do not apply if you do not satisfy this requirement.
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Job Overview
Title
Customer Experience Lead
Company
QuickCartLocation
Kingston and St. Andrew, JamaicaSalary
Not Disclosed
Work Style
On-SiteContract
Permanent
Experience
Entry-Level
Education
High School Diploma or Equivalent
Category
Customer Service & Tech SupportSector
Private
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