Systems Administrator (MIS/IT 6)

Summary

Under the general direction of the Director of Information Technology and Knowledge Management, the Systems Administrator is responsible for managing, monitoring and maintaining the organization’s ICT network. This includes managing servers, networks, file management system, active directory, Microsoft 365 Platform and other core technologies to ensure smooth and secure operations. The Systems Administrator will partner with the Communications Unit in content management for the AGC Website and oversee software/hardware upgrades and contribute to strategic IT planning.

Responsibilities

• • Develops and maintains knowledge of the Chambers’ ICT portfolio and develops procedures to manage same;
• • Designs and deploys the organisation’s LAN and wireless networks, including servers, routers, switches, UPS, and other hardware;
• • Designs, implements and supports firewalls, site-to-site VPNs, and remote-access VPNs;
• • Performs network monitoring and analysis, performance tuning, troubleshooting and escalating issues, including proactive problem resolution and complex problem analysis, as necessary;
• • Reduces operational risk and improve availability of the network by ensuring network access, monitoring, control, evaluation and documentation practices are maintained and adhered to;
• • Develops, maintains and performs operational procedures and ensures operational tasks are performed reliably and consistently to reduce the risk of unplanned outages;
• • Evaluates new network hardware and software solutions and monitors the market for emerging technology;
• • Plans and implements backup storage and protection for the organization’s ICT landscape;
• • Manages, configures and maintains domain controllers, NAS, and print servers;
• • Manages Microsoft 365 and ensures synchronization with active directory;
• • Plans, configures and manages file management systems (existing and upcoming);
• • Leads technical efforts in migrating to new systems (software/hardware upgrades);
• • Performs data backups, disaster recovery planning, and testing;
• • Oversees IT budget and procurement for infrastructure improvements;
• • Co-ordinates equipment repair and manages administrative processes related to borrowing and returning equipment;
• • Supervises IT specialists and junior IT staff, providing guidance and technical training;
• • Manages subscriptions for third-party software (e.g., Adobe, Microsoft 365 etc);
• • Remains current on ICT policies/programmes and related GOJ policies/initiatives to ensure compliance;
• • Remains competent and current through self-directed professional reading, developing professional contacts and participating in ICT initiatives;
• • Establishes procedures that facilitate the conducting of post-resumption reviews;
• • Manages the allocation of access privileges of users to ensure appropriate security settings are applied, in accordance with organisation policies and application owner-defined parameters;
• • Manages the periodic maintenance of security systems and applications to ensure new threats are identified and managed, and the security of the organization’s assets are maintained;
• • Implements and maintains processes for safeguarding physical security of computer and network facilities.
• • Conducts research on network and security products, services, protocols and standards, to remain abreast of developments in the networking industry;
• • Recommends network and security process improvement initiatives in the organization where gaps exist;
• • Performs any other related duties that may be assigned from time to time.

Required Skills

• Core:

  • • Excellent interpersonal and team management skills;
  • • Excellent oral and written communication skills;
  • • Demonstrates sound personal and professional integrity, reflecting high ethical and moral values;
  • • Strong analytical and problem-solving skills;
  • • Sound leadership skills;
  • • Strong customer relations skills;
  • • Excellent planning and organizing skills;
  • • Excellent judgment and decision-making skills;
  • • Ability to influence and motivate others.

• Technical:

  • • Sound knowledge of LAN, WAN, and WLAN design and implementation;
  • • Good knowledge of network capacity planning, network security principles, and general network management best practice;
  • • Good knowledge of core routing and switching design principles, best practices, and related technologies;
  • • Working technical knowledge of current network hardware, protocols, and Internet standards, including routers, switches, firewalls, remote access, DNS, VLAN, DSL, and Ethernet;
  • • Sound knowledge of Windows Servers and Operating System;
  • • Excellent hardware troubleshooting capabilities and network monitoring and analysis software;
  • • Working knowledge of Microsoft SQL Server/Access database software/SharePoint software;
  • • Sound knowledge in defining organisational information security requirements;
  • • Ability to identify and analyse information security risks;
  • • Advanced IT skills in relation to Word, PowerPoint, Excel and Adobe Pro;
  • • Knowledge of database and file management techniques.

Qualifications

• • Bachelor’s Degree in Computer Science, ICT and Management Information Systems or a related discipline;
• • Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP) certification would be an asset;
• • Four (4) years’ related experience in Systems Management.

Additional Information and Instructions

Applications Submission Details Applications accompanied by résumés should be submitted no later than: 🗓️ Thursday, 19th December, 2024 📩 To: Senior Director, Corporate Services Attorney-General’s Chambers 13 Hillcrest Avenue Kingston 6 ✉️ Email: hrm@agc.gov.jm ℹ️ Subject Line: Systems Administrator (MIS/IT 6) ⚠️ Please note: Only shortlisted applicants will be contacted.

Share This Job