Assistant Manager - Creditor Life

Summary

Assist the Manager of the Client Data Management Unit in the daily management of client data and overall administration of the Group Mortgage and Creditor Life business portfolio. Ensure that data quality, data integrity and data standards are implemented and maintained for the organisation’s essential data elements, data sources and data entry points. Help plan, coordinate, and execute data management strategies and best practices for data handling and processing to enhance data quality and efficiency, and ensure the integrity, accuracy, and security of client data. Assist with the review of data and audit of data management procedures to eliminate data errors, privacy breaches and ensure compliance is maintained with regulatory standards and company policies, so that the company's goals and objectives are met.

Responsibilities

• • Coordinate the daily administrative activities of the Client Data Management Unit to ensure that productivity targets are achieved, and service standards are maintained.
• • Develop and conduct training for client representatives in Mortgage & Creditor Life administration procedures.
• • Assist the Manager in ensuring the procedures and processes for administering the Group Mortgage and Creditor Life portfolio are adequate to delivering a high level of service to our clients.
• • Maintain on-going communication with clients, to provide information or advice and address queries or concerns; ensuring accurate and timely administration of plans.
• • Assist the Manager in ensuring data handling and processing activities are compliant with company policies and standards of service, data privacy legislation, healthcare and other relevant regulations, and business laws.
• • Assess, analyse, and in collaboration with the Manager, effect changes, as necessary, to administrative processes, procedures, mechanisms and systems to ensure consistency with established standards and regulations, improve operational efficiencies and ensure the agreed standards for quality client service delivery are achieved within the unit.
• • In collaboration with the Manager, coordinate with different departments to ensure smooth execution of the business’ administrative functions.
• • Prepare monthly and ad hoc business and administrative reports and submit them to the Manager as required.
• • Assist with the conduct of departmental meetings as required.
• • Represent the unit or company at meetings, on various committees, working groups or representative bodies as required.
• • Perform other job-related duties assigned from time to time.

Qualifications

• • Bachelor’s Degree in Information Technology, Computer Science, Data Science, Business Administration or equivalent qualification, in a related field, from a recognised tertiary institution.
• • Three (3) years’ working experience in data management, data analytics or a related field, at the middle management or supervisory level in the finance industry, preferably the operations division of a life or health insurance company.
• • Fellow, Life Management Institute, Health Insurance Associate or Associate Customer Service designation.
• • Excellent knowledge of local data privacy legislation.
• • Professional certifications in data management (e.g., Certified Data Management Professional (CDMP)) or related fields are highly desirable.
• • Proficient in CRM software, data management software, tools and/or technology systems and databases.
• • Sound knowledge of data protection laws and compliance requirements.
• • In-depth knowledge of data governance, data quality management, and data lifecycle processes.
• • Working knowledge of basic accounting and budgeting principles.
• • Excellent verbal and written communication and listening skills, with the ability to communicate technical or complex data concepts/information clearly and persuasively to non-technical stakeholders.
• • Working knowledge of Government business portfolio and other Group Life policy contracts.
• • Sound knowledge of business laws and regulations in the insurance industry.
• • Sound knowledge of insurance products, processes, and procedures.
• • Sound knowledge of client relations principles, with an excellent attitude to client service.
• • Sound knowledge of computer software packages such as word processing and spreadsheet applications.

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