Social Services Administrator 1 (SWG/SSA 1) - Manchester

Summary

To provide assistance to disadvantaged groups and individuals by investigating their circumstances and submitting recommendations for enrolment in targeted interventions through the appropriate public social assistance programs available within the Ministry of Labour and Social Security.

Responsibilities

• Key Outputs:

  • • Applicants identified, interviewed and investigated.
  • • Verification visits conducted on provisionally approved/borderline applicants
  • • Beneficiary Training
  • • Beneficiary cheques delivered.
  • • Beneficiary cheques secured.
  • • Collecting and reconciling uncollected cheques from Post Offices
  • • Concerns expressed by the public addressed.
  • • Damages by disaster victims assessed and Emergency supplies distributed as needed.
  • • Grantees monitored and evaluation reports timely submitted
  • • Schools and Health Centers visited and compliance records collected
  • • Appropriate handling of Poverty Intervention Cheques (M.P.)
  • • Public Education - social assistance/ welfare programmes promoted

• Technical/Professional:

  • • Target applicant for benefits.
  • • Conduct socio-economic assessment through homes visits of applicants selected for PATH benefits.
  • • Manage caseloads of beneficiaries.
  • • Solicit documentary evidence of age, illnesses etc. for applicants and beneficiaries of welfare programmes
  • • Assist in convening meetings with Principals, Guidance Counselors and Health centre personnel to devise strategies to aid beneficiary compliance
  • • Assists in ensuring that assistance to beneficiaries is delivered on a timely basis.
  • • Assist in identifying and referring beneficiaries and applicants to appropriate social intervention programmes.
  • • Interviews and investigates applicants for other Rehabilitation Grants, Compassionate Grants and benefits offered by the Public Assistance Division.
  • • Inspect/Assess suitability and Monitors shelters housing victims of disasters
  • • Informs Parish Administrator - Public Assistance of challenges encountered in the field.
  • • Participates in seminars, training sessions and workshops.
  • • Attends meetings, seminar, exhibitions, exposition and conferences of community groups and other organizations to promote PATH and other Public Assistance Programmes of the Ministry
  • • Support activities related to Social Pension and other Public Assistance services in keeping with established procedures.

• Other:

  • • Performs any other duties and responsibilities as may be determined by the Ministry of Labour and Social Security from time to time.

• Performance Standards:

  • • 80% of assigned cases investigated within 30 days.
  • • Client interventions and support provided according to individual needs.
  • • 80% of cheques issued to post offices by the 15th day of the payment month.
  • • Beneficiaries and applicants visited and assessed.
  • • Relevant referrals made and followed up.
  • • Follow-up visits and checks conducted.

• Authority:

  • • Conduct investigations on assigned cases and make recommendations based on guidance of Parish Administrator.- Public Assistance.
  • • Make referrals to supporting agencies and monitor case progress based on guidance of Parish Administrator.- Public Assistance.
  • • Represent MLSS in public education.

Required Skills

• • Good report writing skills.
• • Effective interviewing skills.
• • Computer literacy.
• • Effective oral and written communication skills.
• • Knowledge of Public Assistance Division programs.
• • General knowledge of Ministry programs.

Qualifications

• • Four CXC/GCE O'Level subjects including a numeric subject and English Language.
• • Certificate in Social Services.
• • Two years of related work experience.

Additional Information and Instructions

• Special Conditions Associated with the Job:

  • • May be required to work long, irregular hours, including during natural disasters and on public holidays.
  • • May be required to travel to remote/volatile areas or long distances alone to conduct work assignments, including in a post-disaster environment.

Applications accompanied by résumés should be submitted than Wednesday, April 9, 2025 to: Senior Director, Human Resource Management and Development Ministry of Labour and Social Security 14 National Heroes Circle Kingston 4 📧 Email: resume@mlss.gov.jm 📜 N.B. Please include the job title in the subject line of your email. Please note that only shortlisted applicants will be contacted.

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