CUSTOMER SERVICE SUPPORT OFFICER (HEAD OFFICE)

Summary

We are recruiting qualified and experienced Customer Service Support Officers who are high-achievers. The Customer Service Support Officer is the first point of contact for callers to the Company and as such, excellent customer service must be provided. The incumbent will be responsible for handling inbound and outbound calls including calls from new and existing customers regarding a variety of requests such as information on accounts and products.

Responsibilities

The successful candidate will be assigned the following duties:

• • Answer inbound calls promptly and courteously and respond to queries received via telephone, email and through the Company’s website
• • Make outbound calls to existing/potential customers to solicit new business for the Company
• • Research required information for customers and other persons having dealings with the Company
• • Receive resolve customer complaints
• • Use sound judgment to identify and escalate issues Process loan applications via telephone
• • Maintain customer information on the Company’s system
• • Maintain current knowledge of Company policies and procedures related to the Contact Centre
• • Prepare Stop Orders, Credit Letters/Statements
• • Process payments via POS machine from customers and complete the relevant reports accordingly
• • Perform any other duties as assigned from time to time in order to meet Company/Departmental objectives

Desired Traits and Characteristics

• • Thorough knowledge of collections techniques and methods for financial institutions
• • Excellent verbal and written communication skills
• • Excellent interpersonal skills
• • Excellent problem solving and critical thinking skills
• • Excellent time management and organizational skills
• • Excellent organizational ability and multi tasking skills
• • High level of accuracy and keen attention to detail
• • Computer skills in MS Office suite
• • High appreciation for superior service standards
• • Good stress tolerance and resilience

Qualifications

• • Associate’s degree in Business Administration or related field
• • At least one year’s experience in Customer Service, Finance or Business industry.

About Kris An Charles (KAC) Investments Co. Ltd.

Kris An Charles (KAC) Investments Co. Ltd. is Jamaica’s premier micro finance company since 1992 and has twelve branches island-wide. We are hiring exceptionally talented, energetic, high-performing individuals who are committed to service and success and are seeking a challenging opportunity with a dynamic and progressive company.

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