Team Lead - Technical Services

Summary

Provide oversight and resolution of hardware and software problems of all major information systems computer equipment and their associated peripherals. Assist in the execution of all major projects. Provide security administration for all computer systems. Assist in the preparation and execution of the annual IT equipment budget for the Group in preparation for Bulk Purchases as well as overseeing their successful deployment.

Responsibilities

• • Ensure the team configures workstations, multifunctional devices, pinning devices, telephony and small UPS portfolios.
• • Oversee the Technical Services Team’s Ticket Management System.
• • Coordinate with the team to ensure the configuration of ABMs and Point of Sale terminals.
• • Identify and resolve client problems and concerns associated with office automation equipment, hardware and software.
• • Troubleshoot technical user problems with PCs, applications and peripherals.
• • Implement solutions to solve or prevent user problems.
• • Maintain personal computers and peripherals.
• • Install computer applications.
• • Read software installation manuals and release notes.
• • Plan installation times and install the applications using the given procedures.
• • Test the correctness of the installations.
• • Notify supervisors and users of successful installations or any problems which may delay installations.
• • Assist with the revision of standards in workstation management and office automation support.
• • Assist in providing feedback on the training needs for office automation.
• • Assist with PC/Laptop Deployment Procedure optimizations.
• • Uphold the Company’s policy guidelines and recommend new and improved guidelines to ensure compatibility and better service to PC users.
• • Maintain regulatory compliance in daily activities by strictly adhering to data privacy regulations/acts and relevant cybersecurity policies, and defined standards, guidelines, and procedures to avoid non-compliance and associated risks.
• • Perform other job-related duties assigned from time to time.

Required Skills

• • Ability to coordinate technical services related projects with internal personnel and external vendors.
• • Ability to coordinate and monitor all technical projects and submit progress reports to the Assistant Manager, Technical Services.
• • Proven ability to correctly diagnose hardware and software problems.
• • Working knowledge of the hardware, software, application and integration of communication equipment, inclusive of modems, hubs and cabling plants; and networking systems.
• • Demonstrated knowledge of the data processing and network operating environments.
• • Effective human relations skills.
• • Strong client service skills.
• • High proficiency in the use of computer software packages such as word processing, spreadsheet, presentation and Internet applications.

Qualifications

• • Bachelor’s Degree in Computer Science or equivalent qualifications from a recognized tertiary institution.
• • Computer Technician Certification/Diploma or equivalent technical qualification.
• • At least five (5) years’ working experience supporting networked workstations and PC applications.

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