Licensing and Applications Processing Officer (GMG/AM 4)

Summary

Reporting to the Manager, Licensing and Applications, the Licensing and Applications Processing Officer is responsible for ensuring the timely processing of all applications and related documents received by the Authority for compliance with respect to the grant/issuance of a license, permit, or authorization against existing policies, procedures, and regulatory requirements. The incumbent will undertake a range of transactions to maintain the integrity of the Licensing of Barbers, Hairdressers, Beauty Therapists, Barber Shops, Beauty Salons, and Vendors. 💰 Salary Range: $2,803,771 - $3,770,761 JMD per annum Additional: Any allowance(s) attached to the post.

Responsibilities

• Technical/Professional:

  • • Reviews applications against set criteria to determine eligibility.
  • • Liaises with external bodies integral to the evaluation process to verify information or request additional details.
  • • Assesses information received to assist in determining if an applicant is 'fit and proper'.
  • • Liaises with applicants for additional information or to seek clarity on specific matters.
  • • Updates client files with reports and additional data received and maintains data integrity by ensuring accurate input.
  • • Generates reports after site inspection reports are received and applications are submitted for consideration for the granting of licenses.
  • • Collates reports with recommendations for application approval, rejection, or any other action deemed necessary.
  • • Recommends amendments to documents based on consistent review of forms.
  • • Prepares letters of approval, refusal, or requests for additional information for signature.
  • • Prepares licenses, permits, or authorizations based on approval.
  • • Adheres to established, relevant policies and procedures of the Authority.
  • • Contributes to Divisional planning and reporting.
  • • Participates in workshops, seminars, or training exercises critical to increasing knowledge and awareness of internal and external customers.
  • • Keeps abreast of any legislative procedural training regarding debt collection, Municipal/Enforcement Laws under the Building Act, Town and Country Planning Act, Nuisance Act, Fire Regulations, and Amusement Regulations.
  • • Responds to client queries regarding the Licensing process.
  • • Ensures the proper maintenance of clients' payment records in accordance with appropriate records management systems.

• Management/Administrative:

  • • Participates in the development of the Division's annual strategic objectives and corporate plans based on the Authority's vision and mission.
  • • Contributes to the development of Individual Work Plans based on alignment with the overall plan for the section.
  • • Participates in meetings, seminars, workshops, and conferences as required.
  • • Prepares reports and program documents as required.
  • • Assists in the preparation of presentations in support of the LA operations, monthly/quarterly leadership meetings, and committees.

• Human Resources:

  • • Contributes to and maintains a system that fosters a culture of teamwork, employee empowerment, and commitment to the Unit and organization's goals.

• Other:

  • • Performs all other related duties and functions as may be required from time to time.

Required Skills

• Core:

  • • Excellent interpersonal and team management skills.
  • • Excellent communication skills.
  • • Strong analytical and problem-solving skills.
  • • Strong leadership skills.
  • • Strong customer relations skills.
  • • Excellent planning and organizing skills.
  • • Excellent judgment and decision-making skills.
  • • Ability to influence and motivate others.
  • • Proficiency in the use of relevant computer applications and software.

• Technical:

  • • Expert knowledge of the operations of the machinery of local authorities.
  • • Knowledge of accounting and the calculation of interest.
  • • Sound knowledge of the best practices and key pieces of legislation underpinning local authorities (e.g., Local Governance Act, Local Government Unified Service Act, Parochial Revenue Fund Act).
  • • Strategic and corporate planning skills.
  • • The ability to develop organizational best practices/operational guidelines/rules.
  • • Sound knowledge of Government Administration, Financial Accounting, and Public Procurement Policies and Guidelines.
  • • Strong appreciation for organizational change and change management skills.
  • • Good project management skills (from inception to implementation and assessment).
  • • Well-developed skills in stakeholder engagement.
  • • Adequate knowledge of the prevailing social, economic, political, and environmental issues.
  • • Excellent human relations, problem-solving, research, and policy analysis formulation skills.

Qualifications

• • Bachelor's Degree in Business Administration, Management, or a related field.
• • At least one (1) year of experience in the public or private sector.
• • Customer service experience and/or knowledge of application processing procedures would be an asset.
OR
• • Associate's Degree in Business Administration, Management, or a related field.
• • At least three (3) years of experience in the public or private sector.

Additional Information and Instructions

• Special Conditions Associated with the Job:

  • • Work requires adequate island-wide travel (e.g., meetings, site visits).
  • • The work environment requires multi-stakeholder interactions, and political sensitivity, objectivity, and neutrality are required at all times.
  • • Work will be conducted in an office outfitted with standard office equipment and specialized software. The environment is fast-paced with ongoing interactions with critical stakeholders and meeting tight deadlines, which will result in high degrees of pressure and work beyond normal working hours.

Applications are to be submitted no later than 16th May, 2025 to: Secretary Local Government Services Office of the Services Commissions Ministry of Finance and the Public Service Complex 2nd Floor, G Block 30 National Heroes Circle Kingston 4 Please note that only short-listed applicants will be contacted.

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