Manager, Taxpayer Accounts and Collections (Level 6) - Christiana Tax Office

Summary

To coordinate, oversee and manage the activities of Collections and Taxpayers Accounts ensuring all revenue collected is properly receipted, accounted for and lodged; high valued stock received is accounted for and secured; taxpayers’ accounts are accurately adjusted and corrected when discrepancies are identified. ** Only persons who are appointed in the Public Service will be accepted 💰Salary: $6,333,301– $8,517,585 JMD per annum

Responsibilities

• Key Outputs:

  • • Revenues accounted for and lodged;
  • • High valued stock managed;
  • • Returns processed and despatched;
  • • Adjustments completed and failed pools corrected;
  • • Tax ledgers reconciled;
  • • Reports prepared and submitted;
  • • Human Resource managed.

• Management and Administrative Duties:

  • • Provides leadership, support and guidance to all staff to ensure that the Section is effectively managed;
  • • Coordinates the development of the Work Plan and supporting budget for the Section ensuring that all the relevant activities to be undertaken and required resources are considered;
  • • Plans, coordinates and directs all the activities of the Section;
  • • Establishes and enforces standards and rules of professional conduct for staff within the Section;
  • • Ensures staff is aware of and operates in accordance with all relevant laws and policies;
  • • Maintains effective working relations with external and internal stakeholders;

• Technical and Professional Duties:

  • • Ensures daily collections are accounted for and lodged;
  • • Controls the requisition and distribution of receipts, Motor Vehicle Registration Certificate, Motor Vehicle Sticker, Provisional Drivers and Vehicle Plate used;
  • • Assigns high value stock (Motor Vehicle Registration Certificates, Motor vehicle stickers and General Receipts etc.) to each collection’s officer work station after validating that the stock previously assigned has been finished;
  • • Implements, enforces and maintains security measures for the high value and high security stock;
  • • Monitors and verifies information entered in cash book, value book, refunds accounts and deposit accounts;
  • • Checks deposit accounts to verify accuracy of amounts presented on RDR to be used by tax/payers/customers;
  • • Monitors the posting of end of day lodgement;
  • • Checks, verifies and settles Point of Sales Machines;
  • • Ensures taxpayers “Accounts” adjustments are completed;
  • • Enforces the established procedures and guidelines to process of adjustments;
  • • Advises the Manager of Revenue Accounts of adjustments and transfers to be effected from the relevant accounts;
  • • Prepares and makes submissions for refunds to Revenue Accounts Unit;
  • • Authorises and verifies failed transactions and adjustments;
  • • Monitors, verifies, signs and transmits batched Returns to Returns Processing Unit;
  • • Oversees and monitors the reduction of work queues;
  • • Contacts and meets with the relevant taxpayers and staff to resolve issues;
  • • Verifies property tax adjustments and update suspended payments;
  • • Assigns, monitors and updates debt queues;
  • • Monitors the taxpayers’ ledger accounts to ensure that adjustments are timely and accurate;
  • • Assigns and monitors work items;
  • • Verifies failed transactions and authorises transfer and reversal of Returns and payments;
  • • Identifies and reports system discrepancies;
  • • Performs new User Acceptance Tests (UAT);
  • • Identifies, monitors and escalates high priority issues from the front line, including emerging risks, to the relevant authorities;
  • • Updates and submits the Enterprise Risk Management (ERM) Sub-risk Register for the Unit;
  • • Prepares accurate, comprehensive reports and submits to the relevant managers;
  • • Performs other related duties assigned by the immediate Manager.

• Human Resource Management Duties:

  • • Develops and manages the Section’s human resource plan that addresses staff requirements and succession planning and liaises with the Senior Manager, Collector of Taxes;
  • • Participates in the recruitment of staff for the Section and ensures that they are aware of and adhere to the policies and procedures of the Department;
  • • Conducts periodical reviews of supervisees in accordance with the Work Plan;
  • • Completes final performance assessments of staff and recommends appropriate training and development programmes as necessary;
  • • Initiates and participates in disciplinary proceedings relating to staff members within the section and implements corrective measures.

• This job is satisfactorily performed when:

  • • All revenue is collected, accounted for and lodged in accordance with the Financial Administrative and Audit (FAA) Act;
  • • Stocks managed and distributed are safely secured;
  • • All Returns are processed and transmitted to the data capture facility within the stipulated time;
  • • All adjustments are done and fail pools corrected according to the guidelines;
  • • Tax ledgers are reconciled according to the established guidelines;
  • • Accurate, comprehensive reports are prepared in the stipulated format and submitted by the due date;
  • • Human resource policies and procedures are administered equitably and without discrimination;

Required Skills

• Specific Knowledge:

  • • Comprehensive knowledge of all the relevant tax laws, regulations and guidelines;
  • • Very good knowledge of the Financial Administration and Audit (FAA) Act;
  • • Good knowledge of Tax Administration Jamaica’s operations, functions and Code of Conduct;
  • • Comprehensive knowledge of TAJ’s cashiering system;
  • • Working knowledge of computer systems and the relevant applications.

• Required Skills and Specialised Techniques:

  • • Excellent decision-making, judgement, and analytical skills;
  • • Excellent communication, interpersonal and team skills;
  • • Excellent time management skills;
  • • Very good leadership skills.

Qualifications

• • Bachelor’s Degree in Business Management. / ACCA Level 2 or equivalent qualification;
• • Four (4) years work related experience.

Additional Information and Instructions

• Working Conditions:

  • • Normal office environment;
  • • Travel (15%-20%).

Applications with resumes should be submitted no later than Thursday, July 3, 2025 to: The Recruitment Officer Tax Administration Jamaica Donald Sangster Building (5th Floor), 116 East Street Kingston 4 ✉️ Email: taj-jobs@taj.gov.jm ℹ️ Subject Should Include: Manager, Taxpayer Accounts and Collections (Level 6) - Christiana Tax Office 📜 N.B. Please include the job title in the subject line of your email. While we thank all applicants for their interest, only short-listed candidates will be contacted.

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