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Admissions Officer

University Hospital of the West Indies - Private Wing, Tony Thwaites Wing Kingston and St. Andrew, Jamaica Updated: January 28, 2025

Summary

UHWI Private Wing, Tony Thwaites Wing invites applications from suitably qualified persons to fill the permanent, full-time position of Admissions Officer. The Admissions Officer will be responsible for processing patients for admission and the preparation of cost estimates for medical procedures. This role is highly customer service driven.

Responsibilities

• Processing patients for in-patient and out-patient admissions.
• Communicating with stakeholders regarding estimated invoices for prospective patients.
• Preparing estimates for various procedures within a reasonable timeframe.
• Assisting patients with queries regarding the various medical procedures and the admissions process.
• Liaising with insurance providers for pre-authorization and pre-approval for hospitalization.

Required Skills

• Strong customer service and interpersonal skills.
• Solutions oriented with initiative.
• Ability to maintain confidentiality of sensitive information.
• High attention to detail and accuracy.
• Professional telephone etiquette.
• Active listening skills and empathy toward others.
• Strong organizational and analytical skills.
• Multi-tasking and time management skills, with the ability to prioritize tasks.

Qualifications

• A minimum of two years' working experience as a customer service provider in a similar environment, e.g., hospital/health care service, hospitality industry, health insurance provider.
• A diploma/Associate Degree in Business Studies.
• 5 GCE/CXC subjects including Principles of Accounts, Mathematics, and English Language.
• Proficient in Microsoft Office.
• Knowledge of medical terminology as well as medical/surgical procedures.
• Refined customer service skills.

Additional Information and Instructions

Applications accompanied by résumés should be submitted no later than Tuesday, 4th February, 2025 to: Email: resume.sorter@ttwing.com We thank all applicants for their interest, however only short-listed candidates will be contacted