Receptionist (Level 3)

Summary

Reporting directly to the Office Manager, the Receptionist plays a vital role in ensuring the smooth functioning of the Organization, by providing exceptional reception and administrative support. This role requires a proactive and customer-focused individual, who is adept at handling multiple tasks efficiently and professionally. 💰Salary range $1,888,690 – $2,540,078 JMD per annum.

Responsibilities

• • Greets all visitors warmly, and ascertains the nature of their visit;
• • Responds to inquiries, providing information and assistance as required;
• • Ensures all messages are accurately recorded and delivered promptly;
• • Operates the telephone system efficiently, directing calls to the appropriate parties;
• • Co-ordinate and schedules the use of conference rooms for meetings and events;
• • Sorts, distributes and handles incoming and outgoing mail, appropriately;
• • Maintains office supply inventory levels and re-orders supplies, as needed;
• • Co-ordinates vendor inquiries, orders and deliveries, in a timely manner;
• • Prepares reports and documents for management review, with accuracy and attention to detail;
• • Enters data into various systems accurately and in a timely manner;
• • Handles confidential information with discretion, and maintains confidentiality at all times;
• • Utilizes office equipment, such as printers and copiers, effectively, and troubleshoots minor issues;
• • Collaborates with other administrative staff to ensure seamless operations within the Authority;
• • Upholds professional communication standards in all interactions, both verbal and written;
• • Monitors office security measures and reports any concerns or incidents, promptly;
• • Participates in training sessions to enhance skills and stay updated on organizational policies;
• • Follows established procedures for handling emergencies and escalating issues, as needed;
• • Maintains a neat and organized reception area, to create a positive first impression for visitors;
• • Co-ordinates with building security, for access control and visitor management;
• • Handles urgent situations calmly and effectively, to maintain office operations;
• • Performs other related duties that may be assigned, from time to time.

Required Skills

• • Excellent command of the English Language and excellent reading skills
• • Ability to plan and organize tasks and responsibilities
• • Good oral and written communication skills
• • Excellent interpersonal and teamwork skills
• • Ability to work within a diverse environment, be courteous and offer excellent customer service
• • Ability to maintain a professional appearance and demeanor, at all times
• • Demonstrate proficiency in prioritizing tasks and managing time effectively
• • Exhibit adaptability in handling unexpected situations or changes in the work environment
• • Display a high level of attention to detail in all responsibilities
• • Possess a strong commitment to upholding confidentiality and data security protocols
• • Ability to work under pressure and meet deadlines

Qualifications

• • High School Diploma or equivalent;
• • Additional certification in telephone techniques or customer service would be an asset;
• • Two (2) years’ experience in a similar role.

Additional Information and Instructions

Applications, accompanied by résumés, should be submitted no later than Monday, 30th June, 2025, to: Human Resource Manager Maritime Authority of Jamaica 2nd Floor, The Office Centre Building 12 Ocean Boulevard Kingston ✉️ Email: hr@jamaicaships.com ℹ️ Subject: Driver (Level 2) 📜 N.B. Please include the job title in the subject line of your email. ⚠️ Please note: Only shortlisted applicants will be contacted.

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