HEART Trainee - Account Maintenance (Contract)

Summary

In partnership with HEART/NSTA TRUST, Sagicor Life Jamaica Limited is seeking candidates for the School Leavers’ Training Opportunities Programme (SLTOP) specially designed to bridge the gap between school and the world of work for recent school leavers. Our School Leavers’ Training Opportunities Programme (SLTOP) is for school leavers between the ages of 17 to 23, who have six or more CXC or GCE passes including English Language and Mathematics. In the SLTOP, trainees have the opportunity to work with Sagicor Life Jamaica Limited for up to one year, where they can fully acquaint themselves with the company’s daily operations in order to gain rich, immersive practical knowledge.

Responsibilities

• • Contribute to client experience by providing professional and attentive service to branch network & business units by accurately performing account maintenance transactions.
• • Take personal accountability for delivering superior client experience including, effective problem resolution.
• • Deliver quality client service according to Sagicor Bank Client Service Standards.
• • Assume ownership of issues/concerns at first point of contact.
• • Ensure appropriate escalation to supervisor or relevant person/department.
• • Maintain adequate knowledge of all bank’s products and services.
• • Maintain confidentiality and privacy of client accounts, documents and transactions.
• • Maintain client records and accounts.
• • Create & Maintain Credit Card Accounts.
• • Scan & upload KYC documents & signatures to T24.
• • Create & maintain standing instructions.
• • Perform other job-related duties assigned from time to time.

Required Skills

• • Knowledge of Commercial Banking Operations & POCA regulations is a distinct advantage.
• • Sound knowledge of computer software packages including word processing and spreadsheet applications.
• • High degree of accuracy and attention to detail.
• • Effective communication & interpersonal skills.
• • High degree of initiative & effective problem-solving skills.
• • Knowledge of client service principles

Qualifications

• • Minimum of six (6) CSEC/GCE O’ Level subjects including a numeric subject and English Language.

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