People and Culture Officer

Summary

The JN Group is looking for a People and Culture Officer to support our Human Resources team. You’ll help process HR requests, manage employee records, and ensure smooth communication with staff. This role is key to delivering excellent service to employees while maintaining confidentiality and accuracy.

Benefits

You’ll gain valuable experience in HR and help create a positive work environment. This role offers growth opportunities while making a meaningful difference to our team.

Responsibilities

• • Process HR requests and complete tasks on time.
• • Keep employee records updated, maintaining consistency between electronic and paper files.
• • Develop and maintain tracking systems for HR activities, ensuring daily updates and accuracy.
• • Track and report progress against service-level agreements (SLAs) with weekly and monthly summaries.
• • Ensure clear and timely communication with staff, including follow-ups on all assigned tasks.
• • Assist with onboarding, exit interviews, and team projects.

• What Success Looks Like:

  • • Accurate tracking of HR tasks (85%+).
  • • Service requests completed in 3–5 business days.
  • • All onboarding and exit interviews done on time.
  • • Records kept up to date with 80%+ compliance.

Required Skills

• • Strong attention to detail and organizational skills.
• • Proficiency in tracking and reporting systems.
• • Great communication and customer service abilities.
• • Able to meet deadlines and handle sensitive information.

Qualifications

• • Bachelor’s degree in HR or related field + 3 years’ experience, OR Master’s degree in HR or related field + 2 years’ experience.

Additional Information and Instructions

• • Travel: Minimal travel required.
• • Provided Tools: Mobile phone and computer.

Application Deadline: Thursday, January 9, 2025

About Jamaica National Group

We are a part of The Jamaica National Group Limited and together, we represent a globally respected brand, boldly finding ways to enrich lives and build better communities. Our core values make us who we are and are demonstrated in everything we do; rooted in RESPECT we believe our everyday jobs contribute to something bigger than ourselves. We are dependable and pride ourselves in our authenticity and in the transparent solutions we create that bring value to our customers.

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