Technical Customer Support Specialist

Summary

At Lodgify, we are hiring a Technical Customer Support Specialist to join our team fully remote from any location in Latin America or the Caribbean! We’re seeking a tech-savvy professional to become an expert in the Lodgify software. In this role, you’ll use that expertise to provide technical support, troubleshoot complex issues, and ensure high customer satisfaction through exceptional service. You will assist our customers in connecting Lodgify with the main reservation platforms integrated with Lodgify (i.e. Airbnb). And in cases of connection issues, we expect you to take the initiative in finding the root cause and solve it whenever possible, by investigating the problem while assisting the customers!

Benefits

• • Experience in technical customer support or a similar role.
• • Strong verbal and written communication skills in English.
• • Patience, attention to detail, and strong logical thinking.
• • Ability to work independently and manage multiple priorities in a fast-paced environment.
• • Experience with CRM and support tools like Zendesk, Intercom, or Freshdesk.
• • Positive attitude and a strong sense of responsibility.
• • Eagerness to learn about technology.
• • Familiarity with major OTAs (e.g., Airbnb, Booking.com, HomeAway/VRBO, Expedia) is a plus!
• • The freedom to work from home.
• • Salary in EUR/USD!
• • We understand the importance of having the right tools for the job, especially in a remote setting: Expense Coverage for Computers & Gadgets.
• • Great culture & working environment with an international team of over 60 different nationalities.
• • Travel to our yearly team-building events at company's expense.
• • Boost your earning potential with our referral program that offers paid compensation.
• • Dive into a career adventure with endless opportunities for growth and development.
• • Spice up your remote work routine with a dash of fun! Join us for virtual team activities.

Responsibilities

• • Provide guidance to users on different connection types.
• • Proactively troubleshoot more complex technical issues with clients, related to our platform integrations.
• • Take appropriate action and guide customers to resolve their issues.
• • Respond to requests for assistance via email, tickets, or chats.
• • Deliver excellent customer service, ensuring high satisfaction.
• • Maintain strong client relationships through phone, chat, email, and screen-sharing support.
• • Report customer feedback and issues to relevant teams and follow up as needed.

Additional Information and Instructions

All applications and CVs must be submitted in English 😉

About Lodgify

Lodgify is not just any startup, we're a fast-growing company leading the vacation rental industry with our innovative software. And we raised $30M to do exactly that! Our platform empowers property owners and managers to efficiently manage and market their rental businesses online. We are an international team of more than 350 people and over 60 different nationalities, founded in the heart of sunny Barcelona.

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