Help Desk Officer (GMG/AM 2)

• • Registers and logs all applications into the AMANDA/JDAP system daily, following assessment and payment;
• • Scans all applications, including drawings and supporting documents, into the AMANDA/JDAP system daily;
• • Ensures the acquisition and scanning of all necessary supporting documents for respective applications;
• • Monitors the AMANDA/JDAP system for efficiency and accurate use by officers;
• • Follows up with respective officers to update the AMANDA/JDAP system from their desks;
• • Ensures timely processing of all applications within specified time frames, in collaboration with the Physical Planner and City Engineer;
• • Informs clients of the status of their applications;
• • Maintains a complaint log database, follows up on issue resolution, and provides updates to clients;
• • Provides limited technical assistance to in-house users experiencing difficulties with the system;
• • Assists clients in utilizing the AMANDA/JDAP system;
• • Updates the Excel database in the City Engineer's Registry promptly with records of received applications;
• • Provides complete and up-to-date data to facilitate the preparation of weekly, monthly and quarterly reports;
• • Attends bi-weekly sittings of the Building & Town Planning Committee;
• • Attends AMANDA/JDAP meetings and other meetings, as directed by the Physical Planner;
• • Prepares weekly, monthly and quarterly reports, in collaboration with the Planning Co-ordinator and Physical Planner;
• • Develops and maintains User Manuals for the AMANDA/JDAP system, to be issued to relevant stakeholders and users within the Negril Development Order Area;
• • Secures all data by completing database backups;
• • Processes complaints by logging respective issues in the database, contacting relevant officers to resolve issues, and conducting follow-ups for issue resolution and client updates;
• • Any other duties assigned by the Physical Planner.

Applications accompanied by résumés should be submitted no later than July 2, 2025 to: Principal Director, Corporate Services Ministry of Economic Growth and Job Creation 7th Floor, The Towers 25 Dominica Drive Kingston 5 📧 human.resources@megjc.gov.jm ⚠️ Subject: Help Desk Officer (GMG/AM 2) ⚠️ Ensure that the post title is included in the subject line. Please note that only shortlisted applicants will be contacted.

• • Special Conditions Associated with the Job:
  • •
    Some amount of travel to conduct site visits in environmentally unfriendly places and exposure to the elements
  • •
    The working environment is fast paced with on-going interactions with critical stakeholders and meeting tight deadlines which will result in high degrees of pressure.