Customer Service & Sales Representative - Onsite Montego Bay

Summary

At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional. Ready to Build a Career That Makes a Difference? Why Join Us? Earn More, Achieve More, Be Rewarded for Excellence! Are you ready to take your career to the next level? At Continuum, we believe in rewarding hard work, dedication, and quality performance. The pay structure is designed to motivate and empower you to reach your full potential while ensuring you’re rewarded for both your hard work and the quality of your contributions. That’s why we’ve designed a compensation plan that works for YOU: NEW Base Salary + NEW UNCAPPED Commission + NEW Reward Based Incentives

Benefits

• • NEW Increased Base Salary: Enjoy the security of guaranteed income while you grow your skills and build your career.
• • Unlimited Earning Potential: With our UNCAPPED commission structure, your success is in your hands. The more you achieve the more you earn!
• • NEW Quality-Based Incentives: We don’t just reward quality – we celebrate quality. Deliver exceptional results, and you’ll unlock additional bonuses that recognize your commitment to excellence.
• • Paid Training With Lunch: We invest in your success with comprehensive training programs that equip you with the skills to excel in customer service and sales.
• • Health Benefits & Life Insurance: Enjoy peace of mind with our health coverage.
• • Professional Growth: Unlock your potential with opportunities for advancement and skill development. We believe in promoting from within!

Responsibilities

As a vital member of our team, you will handle incoming customer service calls for a major US mobile wireless carrier, providing top-notch support while also identifying sales opportunities. Your mission? To ensure every customer feels valued and understood while guiding them towards solutions that enhance their experience with our services. Each call is an opportunity to shine and make a real impact!

• Promote Value:

  • • Identify and promote additional products and services that align with customer needs, showcasing how they can enhance their mobile experience.

• Close Sales:

  • • Sell and promote value by using phenomenal communication skills to fulfill customer needs with simple and intuitive tech solutions.

• Engage:

  • • Listen and build trust with your customer that establishes long-lasting customer loyalty.

• Discover Solutions:

  • • Learn and uncover customers’ needs by creating connections and asking the right questions.

• Share Valuable Insights:

  • • Sharing the latest plans, products, services, transforming each interaction into an opportunity for customers to make informed decisions.

• Navigate Technology:

  • • Efficiently use multiple computer applications to provide accurate information and resolve issues swiftly.

Qualifications

• Customer-Centric Attitude:

  • • A genuine passion for helping people is a must

• Communication Skills:

  • • Strong verbal communications abilities are essential!

• Language:

  • • English at B2 level or above

• Tech-Savvy:

  • • High proficiency with computers and overall technical knowledge

• Experience:

  • • Entry-level candidates welcome, with at least 6 months of call center experience or have completed an associate’s degree in lieu of experience

• Professional Demeanor:

  • • Maintain a positive attitude and courteous phone etiquette

• Flexibility:

  • • Open Availability, including evenings, weekends, and holidays

• Age & Education:

  • • Must be 18+ with a High School Diploma or equivalent

• Work Onsite:

  • • Must be able to work onsite in our fun and rewarding environment.

About Continuum Global Solutions

At Continuum Global Solutions, we aim to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We empower and support our employees to reach unimaginable heights while growing our business for a global impact. Our can-do culture works together to make the ordinary exceptional. Are you an exceptional listener who AIMS HIGHER, REACHES FARTHER when it comes to challenges and solving urgent problems? Do you ACT BOLD, BE PASSIONATE with your impressive communication skills and can-do attitude? Can you BE ONE, HELP MANY by navigating quickly and efficiently? Do you want to BE DIFFERENT, BE YOU, and LEARN MORE, TAKE ACTION?

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