User Support Officer (Level 6) - Head Office

Summary

Under the direct supervision of the ICT Manager, the User Support Officer will provide the necessary information, communication, and technology (ICT) support to enable the Commission to operate effectively and efficiently. The incumbent will address the following (but not limited to): Providing daily ICT support to users within the JCDC to ensure efficient operations. Assisting with the upgrade from a flat to hierarchical LAN. Providing multimedia and streaming support. 💰Salary: $2,803,771 – $3,770,760 JMD per annum

Responsibilities

• Core functions include, but are not limited to:

  • • Assisting with user training for software packages and new hardware.
  • • Performing simple routine maintenance tasks and troubleshooting.
  • • Ensuring the streaming of events as required.
  • • Providing multimedia support for events and meetings.
  • • Maintaining computer equipment inventory.
  • • Assisting in developing database infrastructure for the Commission.
  • • Supporting the implementation and maintenance of the intranet in collaboration with the Webmaster and Programmer.
  • • Maintaining VPN access for authorized users (software).
  • • Installing, configuring, and maintaining network software while ensuring security.
  • • Assisting with technical software support for all end users.

Qualifications

• • Associate’s Degree in Computer Science or a related field from a recognized tertiary institution.
• • At least three (3) years of experience in the field.

Additional Information and Instructions

Suitable applicants should submit application letters along with detailed resumes no later than Wednesday, June 18, 2025, to: The Director – Human Resources Management Development & Administration ✉️ Email: careers@jcdc.gov.jm 📜 N.B. Please include the job title in the subject line of your email. Please note that only shortlisted candidates will be acknowledged.

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