Customer Service Advisor

Summary

The Advisor I, Blended Support is responsible for interfacing with customers through various communication channels, including inbound and outbound calls, chats, emails, or the Internet, based on client requirements. This role requires strong communication skills, problem-solving abilities, and the flexibility to adapt to different customer interaction methods.

Benefits

• • A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from and grow with
• • Endless career opportunities and clear paths for career development
• • A competitive salary
• • Inclusive perks and benefits
• • Opportunity for monthly performance incentives
• • Monthly engagement activities

Desired Traits and Characteristics

Bring your passion for helping others to create meaningful connections with customers and teammates. In this role, you will actively listen, troubleshoot, and provide outstanding customer experiences.

• • Strong attention to detail and the ability to think creatively to resolve issues.
• • Excellent communication skills to effectively engage with customers and team members.
• • A genuine passion for delivering exceptional service and fostering positive interactions.

Qualifications

• • No BPO experience required, but is a plus
• • At least 3 CXC subjects to include English Language and Mathematics
• • Ability to work any 8 hours shift within 24 hours and on weekends
• • A clean criminal background
• • Courteous with strong customer service orientation
• • Strong computer navigation skills and PC Knowledge
• • Ability to effectively communicate, both written and verbally
• • Dependable with strong attention to detail
• • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• • Tolerance for repetitive work in a fast-paced, high production work environment
• • Ability to work as a team member, as well as independently
• • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner

About Concentrix

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

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