Customer Service Representative - Transportation

Summary

We are hiring Customer Service Representatives for our office in Montego Bay, Jamaica who will handle incoming customer service calls for a Transportation company. Customers calling in will need help with dispatching services to a driver’s location, billings, contract renewals and more. This full-time position offers paid training, health benefits, opportunity for professional growth, and many more employer perks. You must have the desire to research, understand concerns, and address customers quickly.

Benefits

• • 455JMD per hour + performance-based incentives!
• • Paid training & Lunch Subsidy
• • Referral Bonuses
• • Company-paid health & life insurance
• • Great work environment
• • Opportunity for career growth within

Responsibilities

• • Actively listen to customers to gather information, research, and resolve inquiries while logging customer calls
• • Communicate effectively with a resolution in a timely manner
• • Prepare responses to customer inquiries based on pre-determined scripts & procedures
• • Discover solutions using tools & resources to help resolve the customer’s problems
• • Assess customer’s needs and inform customers about services available that would fit those needs
• • Navigate through multiple computer applications with speed & accuracy

Qualifications

• • 18+ Years or older
• • Minimum Secondary School Leaving Certificate/HEART Level II Certificate/3 CXCs
• • Entry-level job with a minimum of 6 months of customer service experience BPO/Call Center preferred
• • Strong verbal communication
• • Customer-focused personality & a desire to help people
• • High computer proficiency & overall technical knowledge
• • Professional positive attitude & courteous telephone etiquette
• • Open & flexible schedule availability including weekends & holidays for a 24/7 business (Evenings/Weekends required)

About Continuum Global Solutions

At Continuum Global Solutions, we aim to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We empower and support our employees to reach unimaginable heights while growing our business for a global impact. Our can-do culture works together to make the ordinary exceptional. Are you an exceptional listener who AIMS HIGHER, REACHES FARTHER when it comes to challenges and solving urgent problems? Do you ACT BOLD, BE PASSIONATE with your impressive communication skills and can-do attitude? Can you BE ONE, HELP MANY by navigating quickly and efficiently? Do you want to BE DIFFERENT, BE YOU, and LEARN MORE, TAKE ACTION?

Share This Job