Credit & Collections Services Associate IV

Summary

The Collections Specialist is responsible for managing delinquent accounts through all stages of the collection process. This role involves implementing collection procedures, accepting payments, and responding to customer inquiries. You will maintain and update databases, handle communication with customers regarding billing issues, and review accounts for potential bad debt or write-offs. Additionally, you will act as a team lead, overseeing calls, auditing accounts, and developing the skills of junior team members. A typing speed of 20 WPM is required.

Responsibilities

• • Account Monitoring: Oversee all stages of delinquent accounts, implementing collection procedures, and accepting payments.
• • Customer Communication: Respond to customer inquiries and resolve billing or invoice issues through calls, letters, or other communications.
• • Database Management: Maintain databases by entering, updating, and retrieving data, as well as formatting and generating reports.
• • Issue Resolution: Review accounts to make recommendations regarding bad debt or write-offs.
• • Team Leadership: Monitor calls, audit accounts, and assist in developing the skills of lower-level employees.
• • Typing: Maintain a typing speed of 20 WPM.

Additional Information and Instructions

Join us as a Collections Specialist to play a crucial role in managing accounts, improving collection processes, and leading a team in a dynamic environment.

About Conduent

At Conduent, we are dedicated to delivering mission-critical services and solutions for Fortune 100 companies and over 500 governments, creating exceptional outcomes for our clients and the millions of people who rely on them. Join us and be part of a culture that values individuality and offers the opportunity to thrive, make a difference, and contribute to meaningful results every day.

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