Agent, Front Office

Summary

As a Front Office Agent, you will be responsible for accommodating our valuable guests by ensuring a smooth and efficient check-in process, managing reservations, and providing top-notch customer service. Your primary goal will be to ensure guests feel welcome and taken care of while creating a seamless experience throughout their entire stay.

Responsibilities

• • Register and assign rooms to guests, ensuring prompt, friendly, and efficient service.
• • Issue room keys or cards, and guide guests to their rooms if necessary.
• • Transmit and receive messages for guests, maintaining confidentiality and professionalism.
• • Keep accurate records of occupied rooms and guests' accounts, using our reservation system.
• • Make and confirm reservations for future guests over the phone or online.
• • Present statements to and collect payments from departing guests, demonstrating excellent customer service.
• • Respond to guest inquiries and requests in a timely and professional manner.
• • Communicate with management and other departments to resolve guest issues or concerns.
• • Complete additional tasks or responsibilities as assigned.

Required Skills

• • Interpersonal Skills
• • Job Functional Knowledge
• • Leadership
• • Problem Solving
• • Teamwork and Collaboration
• • Accountability
• • Business Expertise
• • Championing Guest Needs
• • Developing Self
• • Impact

Qualifications

• Education:

  • • High School Degree or equivalent is preferred.
  • • Combination of education and experience will be considered.

• Certifications:

  • • Certifications may be required or preferred

• Work Experience:

  • • Entry-level position with limited prior training or relevant work experience
  • • Acquires basic skills to perform routine tasks
  • • Work is prescribed and completed with little autonomy
  • • Works with either close supervision or under clearly defined procedures
  • • Has 0 to 1 year of work experience

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