Senior Accounts Receivable Collections

About Sutherland

We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win. Sutherland was founded 35 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.

Summary

Sutherland is seeking an action-oriented and self-motivated person to join us as a Senior Accounts Receivable Collections (L3). We are a group of forward-thinking and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Responsibilities

Consultants in this role gets to: Enhance company’s cash flow by expediting collections of accounts receivable through substantial outbound calls daily. Manage a portfolio of accounts to drive timely payment of past due balances from large-dollar repetitive customers. Work collaboratively with internal teams to address any billing discrepancies and ensure accuracy of payment applications. Update and maintain accurate records of all communication and follow-up actions in the system. Performs a wide variety of credit and collection administrative duties. The following tasks may be performed with an emphasis on accounts receivable collections:

• • Conduct numerous outbound collections calls daily to customers to discuss outstanding invoices, resolve payment issues and secure commitments to pay.
• • Utilizes systems and tools to manage a portfolio of customers to collect past due invoices.
• • Proactively provides customers with their current statement and or invoices for review of outstanding invoices.
• • Develops and maintains relationships with personnel at large-dollar repetitive customers.
• • Coordinates collection effort with internal sales force and customer care teams.
• • Reconcile accounts, research invoices and cash identification. Collaborate with Billing and Cash Applications teams on issues that are of mutual significance
• • Utilizes Enterprise Receivables System technology and Microsoft360 applications.
• • Record information about financial status of customers and status of collection efforts within client's system.
• • Make referral for credit line increases/decreases to Credit Manager when necessary.
• • Respond to customer inquiries via email and telephone.
• • Advise customers on alternative payment plans.
• • Refer discrepancies to higher level personnel for assistance.
• • Performs other related duties and participates in special projects as assigned.
• • Provide reporting at a summary level (daily, weekly, monthly) of collections efforts
• • Serves as a resource to peer group.
• • Assists in training fellow employees.
• • Provides accounts receivable system maintenance.

Required Knowledge, Skills and Competencies

• • Ability to collect on a timely basis while developing and maintaining customer relationships
• • Exceptional communication skills with knowledge of English grammar, rules of composition, and proper terminologies used in a Collections experience.
• • General working knowledge of various software applications such as Microsoft Word and Excel.
• • Must be organized and detail oriented.
• • Must be customer service oriented.
• • Knowledge of company and departmental practice and procedures related to department activities.
• • Able to understand appropriate receivables technology and have SAP or an ERP experience.
• • Must have strong organizational skills with ability to manage deadlines and prioritize workload and make adjustment to meet business needs.

Preferred Qualifications

Our most successful candidates will have:
• ♦ - Post-Secondary education (CAT/ACCA or Associate Degree) with 5+ years of directly related work experience.
• ★ 5+ years' proven experience in accounts receivable and B2B collections with a strong focus on outbound calls