Administrative Manager

Summary

About our client Our client specializes in energy efficiency, weatherization, HVAC systems, appliances, and health & safety measures. They work to improve energy conservation and comfort in homes, ensuring safer and more efficient living environments through various solutions such as insulation, energy-efficient appliances, and home weatherization techniques. About the role As an Administrative Manager, you’ll take charge of overseeing the customer application and billing process, ensuring accurate record-keeping, seamless workflows, and superior service delivery. In this role, you’ll lead a team, streamline operations, and act as the go-to person for both customers and internal teams. This position requires experience in team leadership to effectively manage and support the team’s success.

Benefits

• • 10 days PTO
• • National holidays
• • Growth Opportunities: Access to development resources to help you advance your career.
• • Collaborative Team Culture: Join a supportive and innovative team that values mutual respect, integrity, and teamwork.
• • Work-Life Balance: Enjoy the flexibility of a fully remote role.

Responsibilities

• Customer Support & Relationship Management:

  • • Serve as the primary point of contact for customers, ensuring clear communication regarding scheduling, eligibility verification, and application status.
  • • Address customer concerns promptly, maintaining a professional and customer-centric approach at all times.
  • • Provide real-time updates to customers while resolving application or billing-related issues effectively.

• Operations Excellence:

  • • Collect, review, and track customer application paperwork to ensure completeness and compliance with program guidelines.
  • • Maintain accurate and detailed records of customer applications in tracking systems to ensure operational efficiency.
  • • Coordinate with internal teams to optimize application and billing workflows.

• Leadership & Team Management:

  • • Oversee and guide the billing and applications team, providing training, coaching, and constructive feedback to ensure high performance.
  • • Foster a collaborative team culture focused on precision, accountability, and exceptional customer service.

• Process Optimization:

  • • Identify opportunities for improving billing and application processes and implement solutions to enhance efficiency.
  • • Develop and maintain standard operating procedures to ensure compliance and consistency in operations.

• Reporting & Data Analytics:

  • • Generate and analyze reports on billing accuracy, application status, and team performance.
  • • Use insights from data trends to drive continuous improvements in operations and customer satisfaction.

Required Skills

• Detail-Oriented Excellence:

  • • Ability to ensure accuracy in all aspects of application and billing management.

• Problem-Solving Mindset:

  • • Capability to quickly identify and resolve issues to maintain seamless operations.

• Leadership Ability:

  • • Experience in managing and coaching a team while fostering a positive and collaborative work environment.

• Customer-Centric Focus:

  • • Dedication to providing top-tier customer service and support.

• Tech-Savvy Expertise:

  • • Proficiency in Google Workspace, CRM systems, and other digital tools.

Qualifications

• • Bachelor's degree in Business Administration, Management, or a related field (preferred).
• • Proven experience in administrative, billing, or customer service roles with a leadership component.
• • Strong organizational and time-management skills

Additional Information and Instructions

In case this role if not a good fit for you, don’t hesitate to apply to another of our positions

About Near

At Near, we help top talent in Latin America find remote roles with US companies. Our mission is to create better lives by fostering a remote work culture that transcends borders.

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