Team Lead

Summary

Support Services Group is looking for a responsible Supervisor to oversee the workflow at our facilities. The role is a complex one. He/She will not just be someone who supervises the work of others. A supervisor is also responsible for coaching, resolving issues and serving as a link between subordinates and upper management. The ideal candidate will be a competent individual who will be able to guide and train employees. He/She will be well-versed in processes under the role’s responsibility and will be results-driven and focused.

Responsibilities

• • The goal is to ensure that operations are carried out productively so as to ensure profitability and sustainable growth.
• • Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates
• • Organize workflow and ensure that employees understand their duties or delegated tasks
• • Monitor employee productivity and provide constructive feedback and coaching
• • Receive complaints and resolve problems
• • Maintain timekeeping records
• • Pass on information from upper management to employees and vice versa
• • Decide on reward and promotion based on performance
• • Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises

Required Skills

• • Familiarity with company policies and legal guidelines of the field
• • Ability to learn a variety of job descriptions
• • Excellent communication and interpersonal skills
• • Outstanding organizational and leadership skills
• • Good knowledge of MS Office

Qualifications

• • Proven experience as supervisor or relevant role
• • Diploma/Certificate in first line management or relevant field
• • High school diploma; BSc/BA in management or relevant discipline will be considered an advantage

About Support Services Group

Support Services Group is an award-winning global CX solutions company who creates amazing experiences for the world’s best brands and their customers.  We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.

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