Sales Agent

Summary

We are seeking ambitious, target-driven professionals for the role of Sales Agent. In this role, you will be the frontline representative for our clients’ financial institutions, driving revenue, deepening relationships, and delivering compliant, ethical service with excellence. JOB CATEGORY: Clerical CONTRACT TYPE: Two-Year Fixed Term SELECTION PROCESS: Interview, Assessments, and 3–5 Week Training Programme

Responsibilities

• • Conduct inbound and outbound calls to promote credit cards, loans, savings products, and related financial services
• • Convert qualified leads and inquiries into closed accounts or product activations
• • Deliver a consultative sales approach by matching customer needs to the right financial solutions
• • Confidently handle objections and concerns while maintaining empathy and professionalism
• • Maintain expert-level knowledge of all product offerings and client-specific services
• • Accurately log interactions, manage follow-ups, and track leads using CRM tools (e.g., Salesforce)
• • Collaborate with QA and training teams for continued development and performance improvement
• • Ensure compliance with regulatory and data privacy standards (e.g., KYC, DPA)
• • Consistently meet or exceed monthly sales targets, quality scores, and service KPIs

Required Skills

• • Persuasive communicator with a strong closing ability and follow-up discipline
• • Results-driven and goal-oriented
• • High emotional intelligence, professionalism, and rapport-building ability
• • Active listening and confident objection handling
• • Comfortable using CRM tools like Salesforce and telephony platforms
• • Strong multitasking and digital navigation skills
• • Working knowledge of financial regulations and responsible selling practices (training provided)
• • Resilient, coachable, ethical, self-motivated, and data-driven

Qualifications

• • 1–2 years of sales experience (preferably in financial services, telecom, or insurance); BPO experience is a plus
• • Minimum six (6) CSEC subjects, Mathematics and English included
• • Proficient in Microsoft Office Suite and CRM systems

Additional Information and Instructions

Qualified and interested candidates are invited to apply by: June 5, 2025

About Total Credit Services (TCS) Limited

TCS is part of the Jamaica National Group, a globally respected brand committed to enriching lives and building better communities. Grounded in our core values and rooted in RESPECT, we believe every job we do contributes to something greater. We pride ourselves on being dependable, authentic, and transparent while delivering solutions that bring true value to our customers.

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