Director, Americas Lead, CREST

Summary

This leadership role entails overseeing and taking charge of real estate operations and strategic initiatives throughout the Americas region. Currently, our presence includes locations in Jamaica, Colombia, and the United States. As we actively seek opportunities to expand into new markets, the responsibilities of this role will extend to include any additional countries we choose to enter within the region. Given the leadership nature of this position, the incumbent will also be tasked with spearheading global centre of excellence initiatives within the CREST organization.

Responsibilities

• • Real Estate Strategy: Execute real estate strategy aligned with the Sagility's overall business objectives. Identify opportunities to optimize the real estate portfolio and support growth initiatives. Lease Management: Oversee lease negotiations, renewals, relocations, and terminations. Work with property consultants for favourable lease terms, cost savings, and compliance with company standards and legal requirements. Portfolio Management: Monitor and analyse real estate portfolio performance, occupancy trends, and market dynamics. Provide feedback for adjustments to portfolio composition as needed. Financial Analysis: Conduct financial analyses, including cost-benefit analyses, and budget forecasting for real estate initiatives. Provide feedback for optimizing real estate-related expenses. Space Planning and Utilization: Optimize space allocation and utilization to create an efficient and collaborative work environment. Implement workplace design strategies that enhance employee productivity and well-being. Compliance and Sustainability: Ensure compliance with local building codes, regulations, and environmental standards. Work on Sagility?s sustainability initiatives to minimize the environmental impact of real estate operations.
• • Project Planning: Collaborate with cross-functional teams to define project scope, objectives, and deliverables for office build out initiatives. Develop project plans, timelines, and resource allocation strategies. Budget Management: Develop and manage project budgets, closely monitoring expenses and providing cost-effective solutions. Ensure adherence to financial guidelines and procurement processes. Vendor Coordination: Identify and engage external vendors, contractors, architects, and design firms to execute office build out projects. Manage vendor relationships, contracts, and performance to ensure project success. Design and Space Planning: Work closely with design teams to develop office layouts, space allocation strategies, and interior design concepts that reflect Sagility?s culture and optimize space utilization. Construction Oversight: Monitor construction progress, ensuring adherence to design specifications, building codes, safety regulations, and quality standards. Address any issues that may arise during the construction phase. Stakeholder Communication: Maintain open communication with stakeholders, including executives, department heads, and employees, to provide project updates, address concerns, and gather feedback. Risk Management: Identify potential project risks and develop mitigation strategies. Proactively manage changes in project scope, schedule, and budget. Quality Control: Implement robust quality control processes to ensure that the completed office build outs meet or exceed expectations in terms of functionality, aesthetics, and overall quality. Project Documentation: Maintain accurate project documentation, including contracts, design plans, construction schedules, and financial records. Prepare reports and presentations to communicate project status to relevant parties. Lessons Learned: Conduct post-project evaluations to analyse project outcomes, identify lessons learned, and recommend process improvements for future projects.
• • Facility Strategy and Planning: Develop and execute a facilities management strategy aligned with the Sagility's objectives. Identify opportunities to enhance operational efficiency, cost-effectiveness, and workplace experiences. Vendor Management: Lead the management of external vendors, service providers, and contractors for facility maintenance, security, cleaning, and other services. Space Utilization: Optimize space allocation and utilization to create efficient and collaborative work environments. Develop strategies to maximize the functionality of office spaces and adapt to changing needs. Health and Safety Compliance: Ensure that all facilities meet safety, health, and environmental regulations. Develop and implement emergency response plans and procedures. Maintenance and Repairs: Oversee routine maintenance, repairs, and renovations of facilities to uphold operational standards and ensure a positive employee experience. Budget Management: Collaborate with finance teams to develop and manage facilities-related budgets, monitoring expenses, and identifying cost-saving opportunities. Sustainability Initiatives: Lead efforts to implement environmentally sustainable practices within facilities, including waste reduction, energy efficiency, and eco-friendly procurement. Collaboration and Communication: Foster strong relationships with cross-functional teams, stakeholders, and employees to address facility-related needs, feedback, and concerns. Performance Metrics: Develop and track key performance indicators (KPIs) to measure facility operations, service quality, and employee satisfaction.

Qualifications

• • Bachelor's degree in Real Estate, Architecture, Engineering, Project Management, or a related field. PMP certification is a plus. Relevant certifications (e.g., CFM, FMP) are advantageous.
• • Minimum of 15 years of progressive experience in corporate real estate management, project management (with a focus on office build out projects), and facilities management, overseeing large facility operations and vendor management.
• • Strong knowledge of real estate market trends, lease structures, construction processes, space planning, interior design, building codes, building systems, maintenance practices, and workplace design concepts.
• • Proven track record in successfully managing complex projects from inception to completion.
• • Strong problem-solving abilities and the capacity to manage multiple priorities in a dynamic environment.
• • Excellent negotiation, communication, and interpersonal skills to interact effectively with stakeholders and vendors.
• • Analytical mindset with the ability to conduct financial analyses and make data-driven recommendations.
• • Proficiency in real estate / project / facilities management software and tools.
• • Familiarity with relevant health, safety, and environmental regulations.
• • Strong leadership skills and the ability to lead and inspire cross-functional teams.

About Sagility

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

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