Customer Service Advisor (Kingston- Fulltime)

Summary

The Customer Service Agent position interfaces with customers via inbound calls. This position provides customer service support and resolution of routine problems regarding client's product or services.

Benefits

• • Endless career opportunities and clear paths for career development
• • A competitive salary
• • Inclusive perks and benefits
• • Opportunity for monthly performance incentives
• • Monthly engagement activities
• • A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from and grow with

Desired Traits and Characteristics

Your passion for doing good for other people will help you bond with your customers and your team. You will actively listen and troubleshoot to provide a great customer experience. Your attention to detail, ability to think outside the box, excellent communication, and passion will help you excel in this role.

Required Skills

• • Courteous with strong customer service orientation
• • Strong computer navigation skills and PC Knowledge
• • Ability to effectively communicate, both written and verbally
• • Dependable with strong attention to detail
• • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• • Tolerance for repetitive work in a fast-paced, high production work environment
• • Ability to work as a team member, as well as independently
• • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner

Qualifications

• • No BPO experience required, but is a plus
• • At least 3 CXC subjects to include English Language and Mathematics
• • Ability to work any 8 hours shift within 24 hours and on weekends
• • A clean criminal background

About Concentrix

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

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