Collections Agent

Summary

A collections agent is responsible for contacting customers to recover outstanding debts, negotiating payment arrangements, and maintaining accurate records while ensuring compliance with company policies and legal regulations.

Benefits

• • Competitive salaries
• • Employee Recognition program
• • Great earning potential
• • Paid training
• • Career advancement opportunities
• • Health Insurance
• • Employee referral program
• • Lunch Subsidy

Responsibilities

We contact businesses to discuss the unpaid amounts. The responsibilities include:

• • Identify and notify customers of overdue energy bills.
• • Process payments received and accurately update customer accounts.
• • Advise customers on outstanding balances and follow up persistently to ensure timely payments.
• • Initiate service disconnection or legal proceedings for non-payment.
• • Maintain detailed and accurate records of customer interactions and account statuses.
• • Proactively address and resolve customer issues, complaints, and queries.
• • Offer clear, empathetic solutions to customers, working collaboratively to achieve beneficial outcomes for both the customer and the energy company.

Qualifications

• • Previous experience in collections and customer service.
• • Ability to build rapport with clients.
• • Excellent written and verbal communication skills.
• • Ability to prioritize and multitask.
• • A bonus would be to have experience working in the energy/utility business or common knowledge of how they operate.
• • Comfortable with negotiating.
• • Able to stay calm and lead a conversation.
• • Computer proficiency, able to comfortably navigate multiple systems (including telephony, online video meeting rooms, and a chat platform, used to ask for and receive internal support).
• • 1-2 years hard/soft collections (call center) preferred.
• • High school diploma or equivalent required
• • Post Secondary education is considered an asset.

Additional Information and Instructions

🔗 Requirements for Applicants: ✅ Must be 18 years or older ✅ Possess a valid Government-issued photo ID, TRN, and NIS ✅ Be prepared to provide a police record ✅ Pass an employment background check

About ContactPoint360

Welcome to ContactPoint 360, the world’s fastest-growing global BPO. At our roots, we are a Canadian privately-owned family company where entrepreneurial spirit and cherished family values come together. With 8 years of remarkable growth, our team has expanded to over 3500+ passionate and successful individuals across Canada, the US, Colombia, Mexico, Jamaica, India, Greece and the Philippines. Our achievements are grounded in an award-winning culture that fosters innovation and empowers every team member, earning us global recognition as a certified Great Place to Work. At ContactPoint 360 Inc., we deeply understand the meaning of family and values. As a family-owned company, we cherish a sense of unity and support that extends beyond the workplace. Our commitment to hiring the best talent is driven by our belief in the importance of family-like bonds within the organization. We empower forward-thinkers and value our team. Together, we enhance interactions, build strong connections, and constantly innovate to deliver exceptional people and customer experiences, putting the human experience first.

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