Customer Service Representative/ Cashier (ValuDrug Montego Bay)

Summary

The Customer Service Representative/Cashier plays a pivotal role in providing exceptional customer service while efficiently handling cash transactions. This position involves assisting customers with their inquiries, processing sales, and ensuring a pleasant shopping experience.

Benefits

• • Health Insurance
• • Life Insurance
• • Company Paid Pension Plan
• • Lunch Subsidy
• • Others

Responsibilities

• • Greet customers in a friendly and professional manner.
• • Assist customers in locating products and answering their inquiries.
• • Process sales transactions accurately using the cash register.
• • Handle cash, credit, and check transactions responsibly.
• • Maintain an accurate cash drawer and ensure compliance with cash handling procedures.
• • Provide product information and assist customers with returns and exchanges.
• • Promote any ongoing promotions and special offers to customers.
• • Ensure the sales area is clean, organized, and well-stocked.
• • Participate in inventory management and stock counts as required.
• • Adhere to all company policies and procedures, particularly in relation to customer service and cash handling.

Required Skills

• • Ability to handle cash transactions and maintain an accurate cash drawer.
• • Strong customer service skills and a positive attitude.
• • Ability to work well in a team and independently.
• • Problem-solving and conflict resolution skills.
• • Able to manage time effectively and handle multiple tasks.

• Competencies:

  • • Excellent communicator.
  • • Analytical thinker.
  • • Team-oriented.
  • • Customer-focused.
  • • Performance-driven.

• Accountability:

  • • The Customer Service Representative/Cashier is accountable to the Store Manager for providing excellent customer service and maintaining accuracy in financial transactions.

Qualifications

• • Minimum of five (5) CXC subjects including English A and Mathematics.
• • Previous experience in a customer service or cashier role is an asset.
• • Computer literate and proficient in MS Office.
• • Excellent communication skills, particularly telephone and face-to-face interactions.
• • Strong numerical skills and attention to detail.

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