Acquirer Investigation Officer

Summary

Monitoring, investigate and report cases of suspicious and fraudulent merchant activities and transactions done using SBJ’s issued POS devices and merchant’s ecommerce platform. Based on investigations, report the necessary information to the Fraud Manager for a decision to be made to flag, terminate relationship with and or report the merchant on MATCH or local law enforcement. Monitor questionable daily sales, bank account outflows and activities of merchants to identify at hindsight, fraudulent transactions being perpetrated at the point of sale and take the immediate action to shut down all POS devices being used in the said practice or suspend accounts for merchants using ecommerce platform. Resolve all fraudulent or suspicious issues relating to SBJ’s merchants using the appropriate tools and systems in the best interest of the bank within the stipulated SLA.

Responsibilities

• • Keep abreast of policy and procedures as they are updated.
• • Maintain confidentiality as it relates to client accounts, transactions and the Bank’s internal operations.
• • Collaborate with and foster relationships with other Units/Departments by promptly communicating issues and concerns, ensuring that all discrepancies are handled in a timely manner.
• • Conduct in-depth analysis of suspicious merchant transactions, including fraudulent sales, refunds, and unauthorized/ unusual activities, using transaction patterns, KYC details, and historical fraud reports.
• • Review suspicious activities on merchant’s bank accounts, place restriction on amounts from suspected fraudulent transactions, and ensure they are in compliance with regulatory and legal requirements for sustaining restrictions. Thereafter, recommend the course of action to the unit manager.
• • Assist in recovering fraudulently transferred funds after identifying suspected fraud transactions using SBJs POS devices and ecommerce platforms and escalate confirmed fraud cases to the Fraud Manager.
• • Collaborate with local and international banks to pursue reversals and recoveries.
• • Respond to client’s correspondences where necessary.
• • Action client/branch queries relating to merchants and research requests ensuring that the appropriate action is taken in adherence with the established Bank standards.
• • Provide monthly and periodic reports to the Fraud Manager and other departments on request.
• • Assist with implementation of Special Projects as necessary.
• • Perform other job-related duties assigned from time to time.

Required Skills

• • Sound knowledge of AML and POCA is an asset.
• • Ability to communicate effectively both orally and in writing.
• • Strong analytical and decision-making skills.
• • Working knowledge of Prime, Mastercard, Visa and T-24 will be an asset.
• • Card Acquiring knowledge is an asset.
• • Working knowledge of computer software packages particularly spreadsheet software and word processing software.

Qualifications

• • A Bachelor’s Degree in Business Administration, Management Studies, Finance, or the equivalent qualifications from a recognized tertiary institution.
• • Previous working experience in Merchant Services, Retail Banking and transaction monitoring would be an asset.
• • Training in Credit Card management for Acquirers and Issuers is an asset.
• • Training in credit and debit card operations is an asset.

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