Technical Support Officer (MIS/IT 4) - May Pen Hospital

Summary

The Southern Regional Health Authority (SRHA), a Statutory Body under the Ministry of Health & Wellness responsible for the management and operation of Public Health Services within the Parishes of Clarendon, Manchester and St. Elizabeth, invites applications from suitably qualified persons for the following position at the May Pen Hospital: TECHNICAL SUPPORT OFFICER (MIS/IT 4) Under the Supervision of the Chief Executive Officer the Technical Support Officer is responsible for providing assistance in the installation and management of all systems including software, telephony, PC/Server and networks within the parish. The Technical Support Officer functions also include the responsibility for general systems administration within the assigned hospital/s and health department of the parish. 💰Basic Salary: $3,501,526 – $4,709,163 JMD per annum any allowance (s) attached to the post

Responsibilities

• • Provides technical and user support to the assigned hospital/health department.
• • Configures and troubleshoots network equipment, computer systems, and applications.
• • Ensures the smooth and continuous operation of computers and all systems within the assigned hospital/health department.
• • Configures user resources, access, and security permissions as required by policy.
• • Conducts regular maintenance activities of workstations under the supervision of the Systems Administrator.
• • Manages and controls the asset inventory for the health facility.
• • Performs and monitors systems backups and recovery operations to ensure business continuity.
• • Assists in the training of staff in software applications.
• • Maintains the Help Desk Ticketing System.
• • Installs computers and peripherals.
• • Submits weekly summary and monthly detailed reports to the Systems Administrator and the Director, Management Information Systems.
• • Participates in setting up audio-visual equipment for training programs.
• • Performs other duties assigned by the Director, Information, Communication, and Technology.

Required Skills

• • Knowledge of WINDOWS Server Operating Systems environment, Active Directory and administration techniques.
• • Sound knowledge of LINUX/UNIX environment.
• • Knowledge of switches/routers and LAN/WAN
• • Knowledge of network design, implementation, administration & techniques
• • Knowledge of Database Administration
• • Sound knowledge of the Data Protection Act
• • Knowledge of current trends in related job functions
• • Excellent written and oral communication skills
• • Excellent problem solving and decision-making skills
• • Excellent time management skills
• • Emotionally Intelligent
• • Good human relations and interpersonal skills
• • High level of integrity and professionalism

Qualifications

• • BSc in Computer Science/Information Technology or a related field.
OR
• • Diploma in Computer Science or its equivalent from an accredited institution with three (3) to four (4) years of experience in a related field.
• • Certificate in Computer Science from an accredited institution with four (4) to five (5) years of experience in a related field and proven ability to communicate in written and oral form.

Additional Information and Instructions

• Special Conditions Associated with the Job:

  • • Working beyond normal working hours, as necessary to deadlines or to resolve critical IT issues
  • • Will be required to travel to facilities within the parish.
  • • Required to actively participate in special IT projects.

Applications along with resume should be sent no later than Tuesday, June 10, 2025 to: Senior Human Resource Officer May Pen Hospital Muirhead Avenue, Clarendon, Jamaica 📧 Email: jobs.mphhr@gmail.com 📜 N.B. Please include the job title in the subject line of your email. ⚠️ Important Notes: Only shortlisted applicants will be acknowledged.

About Southern Regional Health Authority (SRHA)

The Southern Regional Health Authority (SRHA), a Statutory Body under the Ministry of Health & Wellness responsible for the management and operation of Public Health Services within the Parishes of Clarendon, Manchester and St. Elizabeth.

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