Loan Processing Officer - Black River

Summary

Provide assistance to the sales team in a timely and efficient manner while delivering a high standard of professional service, including value-added after-sales service, to ensure client satisfaction. Manage transactions and queries ensuring they are completed in a timely manner and in keeping with the banks service standards. Assist management with activities that can deepen client loyalty and goodwill, as well as actively cross-sell the Group’s products and services to existing clients.

Responsibilities

• • Provide superior service to all internal and external clients, consistent with Sagicor's client service standards at every point of contact.
• • Work with the branch and credit team in the achievement of growth targets and the achievement of the Bank’s business and strategic plan related to retail sales.
• • Prepare loan files after loan disbursement is complete.
• • Submit loan files to credit quality for auditing.
• • Assist with the preparation of security documentation.
• • Assist with the follow up of outstanding collateral and update clients file accordingly.
• • Assist with updating clients Know-Your-Clients information.
• • Assist with follow up of delinquent loans.
• • File loan files and maintain proper credit filing system.
• • Assist with the clearing of overdrawn accounts.
• • Assist with the preparation of TARs (Temporary Overdraft facility) and follow up on expired TARS.
• • Assist with the pre assessment of proposed loan clients.
• • Assist with loan queries received through email, call centre and web queries.
• • Request collateral release from the Disbursement unit.
• • Prepare disbursement letters.
• • Prepare posting restriction and referral reports and send to centralized operations.
• • Provide proper disclosure of terms and fees to clients.
• • Assist with the postings of manual loan payments and other loan and fees entries.
• • Prepare entries for posting of loan transactions.

• Represent the Bank at sales events as required and participate in special promotions, marketing and sale of Bank’s products and services.:

  • • Refer clients to Personal Banking Officers.
• • Assist with the review and actioning of overdrawn account reports and actioning of un-posted/ rejected cheque reports.
• • Perform any other related duties that may be assigned.

Required Skills

• • Knowledge of computer software packages such as word processing and spreadsheet applications.
• • Knowledge of the bank’s credit policies and procedures.
• • High degree of accuracy and detail oriented.
• • Good organizational skills.
• • Knowledge of Proceeds of Crime Act (POCA).
• • Moderate selling, negotiating and customer service skills.
• • High degree of confidentiality.
• • Ability to work under pressure and on own initiative.
• • Good communication skills.
• • Effective Team player.
• • Good interpersonal skills.

Qualifications

• • Bachelors' degree in Banking & Finance, Business Administration, or a related discipline from a recognized tertiary institution.
• • Experience in credit or collateral securities in a financial institution would be an asset.
• • Experience in customer service would be an asset.

Additional Information and Instructions

If this role is of interest to you, kindly submit an application via Sagicor's career portal no later than March 28, 2025. 🙏 We appreciate all applications; however, only shortlisted candidates will be contacted.

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