Director, International Social Security (GMG/SEG 3)

Summary

The incumbent is responsible for administering the provisions of the Reciprocal Social Security Agreements between the Government of Jamaica and the governments of other countries, and co-ordinates the applications of all other overseas-based pensioners, in accordance with the provisions of the National Insurance Act and Regulations and in keeping with the objectives of the National Insurance Division and the Ministry’s mandate. 💰Salary: $5,198,035 - $6,990,779 JMD per annum

Responsibilities

• Technical/Professional:

  • • Schedules and participates in Reciprocal Social Security Agreement negotiations;
  • • Administers the articles and administrative arrangements of all Reciprocal Social Security Agreements signed by the Government of Jamaica with other countries;
  • • Facilitates the exchange of data and information about pensioners and applicants, with countries with which the Government of Jamaica has signed Reciprocal Social Security Agreements;
  • • Co-ordinates the processing of benefit applications that are under the ambit of the Reciprocal Social Security Agreements;
  • • Assists with the adjudication of applications from all overseas-based pensioners;
  • • Conducts workshops on the operations of the Reciprocal Social Security Agreements.
  • • Prepares and analyses statistics on the operations of the Reciprocal Social Security Agreements;
  • • Provides information to stakeholders, including international bodies, relating to the operation/administration of the Reciprocal Social Security Agreements;
  • • Examines matters that may give rise to procedural and/or legal challenges to the administration of the Reciprocal Social Security Agreements, and submits and discusses findings with the relevant officers;
  • • Provides information/advice to public officers, pensioners and the public about the benefits of the National Insurance Scheme;
  • • Informs partner social security institutions on amendments to the National Insurance Act that will impact the operations of the Reciprocal Social Security Agreements;
  • • Serves as the Focal Point of Jamaica with partner social security institutions.

• Administrative:

  • • Co-ordinates the creation of records to comprehensively capture the operations of the Reciprocal Social Security Agreements with partner governments;
  • • Co-ordinates and monitors the follow-up system to facilitate the completion/resolution of all queries;
  • • Conducts investigations to determine the status of contributors, claimants and pensioners;
  • • Updates and tracks claim files electronically to the relevant Units;
  • • Assists claimants with the completion of benefit application forms;
  • • Submits annual Statistical Reports to partner Social Security institutions;
  • • Prepares monthly and quarterly reports;
  • • Liaises with internal/external stakeholders and international partners;
  • • Represents the Ministry at meetings, conferences and other functions, as required;
  • • Participates in the preparation of the Operational Plan and the annual Budget;
  • • Performs any other related duties that may be assigned from time to time.

• Human Resource:

  • • Assists with the development and welfare of the staff through the assessment of performance evaluations, on-the-job training, and recommendations for the relevant external training;
  • • Provides guidance to staff through objective setting and communication of targets, as well as through coaching, counselling, training and support, as necessary;
  • • Monitors the work of direct reports to ensure that the articles of the Reciprocal Social Security Agreements are complied with;
  • • Recommends leave, acting arrangements and disciplinary action in keeping with the Staff Orders.

Required Skills

• Core:

  • • Excellent oral and written communication skills
  • • Customer and quality focus
  • • Teamwork and co-operation
  • • Good planning and organizing skills
  • • Good interpersonal skills
  • • Good analytical thinking skills
  • • Goal/Results oriented
  • • Integrity
  • • Managing partners
  • • Good problem-solving skills

• Functional:

  • • Sound knowledge of the National Insurance Act
  • • Sound knowledge of the articles of the Reciprocal Social Security Agreements signed by the Government of Jamaica with other countries
  • • Fair knowledge of the Government of Jamaica Staff Orders
  • • Proficiency in the use of the relevant computer applications

Qualifications

• • First Degree in Business Administration or the equivalent.

Additional Information and Instructions

• Special Condition Associated with Job:

  • • Islandwide and overseas travel required from time to time.

Applications accompanied by résumés should be submitted than Thursday, 13th March, 2025 to: Senior Director, Human Resource Management and Development Ministry of Labour and Social Security 14 National Heroes Circle Kingston 4 📧 Email: resume@mlss.gov.jm 📜 Subject: Director, International Social Security (GMG/SEG 3) Please note that only shortlisted applicants will be contacted.

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