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Customer Service Agents (Email, Voice and Chat)

Support Services Group Kingston and St. Andrew, Jamaica Updated: January 8, 2025

Summary

Support Services Group is looking for customer service representatives to join our team in our Kingston, Jamaica office. This person will drive customer satisfaction by fielding inquiries, addressing pain points, and maintaining extensive product knowledge. This role would include email, voice and chat. We are seeking Customer Service Agents for our inbound programs.

Required Skills

• Previous customer service experience
• Excellent command of the English language
• Active Listener
• A clear and articulate speaker
• Committed, ambitious, energetic & enthusiastic
• Strong multitasking skills
• High sense of urgency and task-oriented
• Ability to think and respond quickly
• Fearless attitude and Hunter mentality
• Ability to work a Full-Time schedule

Qualifications

• Previous Customer Service Experience: > 1 year
• Sales Experience > 1 year
• Call Centre Experience: 1 year+
• Customer Service Experience: 1 year+
• 3-5 Secondary School Qualifications, including English Language and a Numeric Subject.