Branch Lead - Clarendon

Summary

Have responsibility for the general branch operations, manage and oversee the Cambio, Remittance and Bill Payment services. Monitor branch performance and compliance to internal and external regulatory guidelines. Develop new strategies to grow margins and build branch presence. Manage the client experience and service delivery in accordance with Sagicor Group Jamaica’s standards. Provide on-going coaching and development of team members, ensuring a high level of team member’s capability and engagement.

Responsibilities

• • Assist with opening and closing of the branch.
• • Ensure infrastructure and facilities are maintained and in good standing.
• • Ensure adequate resources are available to support efficient operations of the branch.
• • Monitor and maintain all registers related to teller operations.
• • Ensure processes/ controls are in place to protect all stakeholders’ interest.
• • Manage overall cash holdings and the branch’s insurance limit.
• • Coordinate cash counts and spot checks.
• • Receive and verify cash orders from the bank/ service provider.
• • Ensure that all cash areas, other assets, and pertinent records are afforded proper security.
• • Monitor cash disbursements to tellers and oversee floats used.
• • Ensure that there is a general awareness and application of Anti-Money Laundering/ Combatting the Financing of Terrorism (AML/CFT) standards.
• • Conduct compliance monitoring according to operational guidelines.
• • Periodically assist in the review, verification and updating of clients’ information.
• • Conduct review and provide approval for risk assessments.
• • Evaluate and identify the main potential risks in the branch’s operations.
• • Assist with requests from Auditors, Regulators, and other stakeholders.
• • Review and approve all relevant compliance reports, questionnaires/ surveys.
• • Prepare necessary balance sheets for respective tills and systems daily.
• • Ensure the daily balancing and reconciliation of all tills at the end of day.
• • Document cash differences from daily transactions.
• • Review trends and patterns of clients and transactional activities.
• • Prepare periodic management report for all relevant stakeholders.
• • Schedule and manage vacation leave and absences in accordance Sagicor Group’s vacation leave policy.
• • Perform any other duties assigned from time to time

Required Skills

• • Knowledge of Central Bank’s rules and regulations governing money services businesses.
• • Good knowledge and understanding of the Anti-Money Laundering/ Combatting the Financing of Terrorism/ Proceeds of Crime Act (AML/CFT/POCA) regulations governing money services businesses.
• • High Proficiency and knowledge of Microsoft Office suite.
• • Ability to train and coach team members.
• • High Proficiency in data analytics and problem-solving.
• • High Proficiency in client relations.
• • High degree of accuracy and attention to detail.
• • Strong time management skills.
• • Excellent communication and team-building skills.
• • Effective team player.
• • High degree of ethics, honesty & integrity.

Qualifications

• • Bachelor’s degree in Banking & Finance, Accounting, Business Administration, or related field from a recognized tertiary institution.
• • Minimum of three (3) years’ working experience in a supervisory capacity in a financial institution.
• • Thorough knowledge of branch operations, including teller operations, cash management and customer service.

Additional Information and Instructions

If this role is of interest to you, kindly submit an application via Sagicor's career portal no later than March 14, 2025. While we appreciate all applications, only shortlisted candidates will be contacted.

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